6.3.1 - 6.4.0 RC3 - Upgrade Problem

[bawnman09]

During the upgrade process of SugarCE Upgrade 6.3.x to 6.4.0RC3 everything seemed to be going find then I got a "The connection was reset" error on the page.

Can anyone help me here? What happened, and what can I do about it?

Thanks.

P.S. This is kinda urgent as I have 12 staff locked out of their favourite CRM package!!!

[Chris_C]

Before you do anything else - you might want to pause everything and take a full backup of your current system, including all files and your database.

Then - do you have a backup so you can try to revert back to 6.3.1 ? Could try to restore back to 6.3.1 and see.

If not - my opinion - might be a good time to call Sugar support - or a certified Sugar partner - and get them to fix it for you. It will cost some money but they should do it properly and get you back up and running quicker with more assurance. Up to you.

Post back, let us know what you end up doing to solve it !

[Chris_C]

Also - there's the Sugar silent upgrade - it might push it through, when the web interface hits problems :

Sugar DeveloperZone - SugarCRM Developer Documentation, Sugar Documentation