Can't upload upgrade file to Upgrade Wizard

[clint]

When upgrading to the next Sugar release, you may find that your default PHP and Apache settings don't allow you to upload large files. The Sugar upgrade files may be too large for the default settings. As of Sugar 6.2, you should configure your system to accept files up to 30MB in size.

You will see this problem manifest itself when uploading the upgrade file into the Sugar Upgrade Wizard. The upgrade utility will return to the Sugar home screen without moving forward in the upgrade process.

To increase the file upload size, you will need to update the following configurations below before you begin the upgrade process:

• In your SugarCRM config.php file:
  
  • Ensure the upload_maxsize is set to more than 31500000.
  
  
• In your PHP php.ini file:

• Ensure upload_max_filesize is set to more than 30MB.
• Ensure post_max_size is set to more than 30MB.
• If you have set max_input_time in the php.ini file, then ensure that is set to a value greater than 600 or use the default value of -1.
• Restart your Web server and then begin the upgrade process.

• If you are using an Apache Web Server and if you have set LimitRequestBody in the httpd.conf file (note these settings are not required and may not be present), then ensure that you set it to a large number or use the default value of 2GB. Restart Apache and then begin the upgrade process.

[tbivans]

LimitRequestBody in the httpd.conf

Thanks for the tips Clint, but I've done all of this except for the "LimitRequestBody in the httpd.conf " part. Where is this file located? In the original Upgrading Sugar file it stated that the LimitRequestBody variable was in php.ini. I take it that that is not the case?

Thanks in advance for you help.

------ EDIT ------------
Ok, I've found the file, but LimitRequestBody was not set in it. So what next?

Thanks,

Tim

[rmapply]

would that php.ini folder be in the server somewhere or the same folder as suger?

[tbivans]

rmapply,

The php.ini file is in the /php folder, which is located at the same leve as /htdocs on my Windwos XP system. Can't speak for other configs though. Hope that helps.

This is a level above the /sugarcrm folder

[tlck9]

I am completely new to this and would appreciate some simple help. I say simple becuase I'm sure it is!

Looking in:
C:\Program Files\sugarcrm-4.5.1g\php (although I'm using 4.5.1h)

Firstly I'm assuming the above folder is the correct one

I have php 47kb INI-DEFAULT File
php.ini-dist
and php.ini-recommended
php configuration settings

Am I looking for the txt file configuration settings?

I have currently

Maximum size of POST data that PHP will accept.
post_max_size = 8M





OKay if this is the correct file, I open this as a text file and find these values and change them...is it that simple?

and finally.

I have backed up using the backup procdedure within sugar, where else shoudl I take a copy? should I copy the sugar directory in the program folder? and if it fails how easy is it to put this right? eg reinstalll from backup?

Thanks in advance for any help, it is much appreciated - I dont have an IT person so I rely on your help here.

[cbendfeldt]

I've upgraded from Sugar CRM 4.5.1 to 5.0b and I am getting this error message

Fatal error: Call to undefined function get_validate_record_js() in /var/www/crm3/modules/Accounts/EditView.php on line 144

it's when the systems invokes

get_set_focus_js().get_validate_record_js()

in utils.php

Any ideas?

[wjohnson]

I had the same problem. We had to open a support case with Sugar to get it solved.

[rmapply]

say what is the folder path ont he linux server install?

[rmapply]

* Because the Sugar Upgrade file is large, you will need to increase values for the following parameters in the php.ini file before you begin the upgrade process:

what is the folder path on the rpath install to these files I am logged in as secrutecrt but cant find the sugar files?

are these all in the webfolder of sugar?

as I did nto upload these to an ftp rather I installed using rpath I dont know where they would be10

[rmapply]

[root@localhost sugarcrm]# find / -name php.ini
/etc/php.ini

I found the php.ini file but there none of the commands listed above in this file for me to modify

I did an rpath install on this server