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Thread: On-Demand to On-Site "500 Internal Server Error"

  1. #1
    KEDI Guest

    Default On-Demand to On-Site "500 Internal Server Error"

    Hello all
    I have been asked to customize an sugarCrm instance which currently On-Demand version,
    The company backup the application db + app and i downloaded it to my computer.

    1. i created mysql instance db and extracted the script + data
    2. i copied the application folder (after unzip it) to the "htdocs/instanceName"
    3. i updated the :
    + site_url
    + host_name
    + dbconfig associate array

    now, when i try to login the application
    this is what i get :

    "
    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, winlamp@example.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Apache/2.0.58 (Win32) PHP/5.1.4 Server at localhost Port 81"


    anyone has an idea ??

    system information:
    - sugar_version : 6.6.1 (??)
    - os : windows 7
    - apache
    - mysql

    Thanks !

  2. #2
    raffle is offline Director, Technical Support
    Join Date
    Jun 2007
    Posts
    16

    Default Re: On-Demand to On-Site "500 Internal Server Error"

    You will most likely need to edit the .htaccess file as described in step 7 here: Migrating From On-Demand to On-Site - SugarCRM Support Site. You may also need to clear your browser cache after doing so.

    Please note that the 6.6 version is considered an On-Demand only release as mentioned in the overview of the same article and here: Supported Platforms - SugarCRM Support Site. This means that running the instance as a production application on any other server is not supported and any customizations to the On-Demand instance will need to be loaded through the Module Loader utility.

  3. #3
    KEDI Guest

    Default Re: On-Demand to On-Site "500 Internal Server Error"

    What do you mean by that ?
    I know i can customize my client's sugarcrm instance in 2 ways :
    1. using sugar crm admin (probebly the Module Loader utility you talked about)
    2. download to my server, create a test/stage environment ("on-site") and then upload it to sugarcrm servers ("on-demand")

    so what will happen on version 6.6 ??
    we won't be able to use #2 ? is so - how can we create a test environment and create our own customization ?

    thanks

  4. #4
    KEDI Guest

    Default Re: On-Demand to On-Site "500 Internal Server Error"

    now I got those errors :

    Fatal error: Class 'DateTime' not found in C:\LAMP\Apache2\htdocs\cci\include\SugarDateTime.p hp on line 3
    Fatal error: Class 'DateTime' not found in C:\LAMP\Apache2\htdocs\cci\include\TimeDate.php on line 1477

  5. #5
    raffle is offline Director, Technical Support
    Join Date
    Jun 2007
    Posts
    16

    Default Re: On-Demand to On-Site "500 Internal Server Error"

    Quote Originally Posted by KEDI View Post
    What do you mean by that ?
    I know i can customize my client's sugarcrm instance in 2 ways :
    1. using sugar crm admin (probebly the Module Loader utility you talked about)
    2. download to my server, create a test/stage environment ("on-site") and then upload it to sugarcrm servers ("on-demand")

    so what will happen on version 6.6 ??
    we won't be able to use #2 ? is so - how can we create a test environment and create our own customization ?

    thanks
    Anything that can be achieved in the application (Studio/Module Builder) is still supported and possible.
    For item 2 though, we will not load an instance that is customized for an On-Demand-specific release. All file level customizations should be packaged into a module loadable .zip file. Our developer guide has examples on how to package various customizations to be module loadable:

    Package Examples - SugarCRM Support Site

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