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Thread: An Error Has Occured: '{"content":"\n\n'

  1. #1
    grdeken is offline Junior Member
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    Default An Error Has Occured: '{"content":"\n\n'

    I installed Sugar with sample data, then did a reinstall without sample data so that it was usable. Now that I'm in the system, I'm getting an AJAX popup saying an error has occured --> {"content":"\n\n

    I've attached a screen shot. If anyone know what this is I would greatly appreciate some direction so I can move forward. Thanks.

    Attached Images Attached Images  

  2. #2
    gamelodge is offline Junior Member
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    Default Re: An Error Has Occured: '{"content":"\n\n'

    I have the same problem

  3. #3
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: An Error Has Occured: '{"content":"\n\n'

    Follow my tips here.
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  4. #4
    peterswan is offline Junior Member
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    Default Re: An Error Has Occured: '{"content":"\n\n'

    Im getting exactly the same error, of a brand new clean install of Sugar CRM.

    Any ideas??????

    The tips for firebug debug brought up AJAX UI Resource errors. The files however exist where they should be (contact images).

    Cheers

  5. #5
    tranman79 is offline Junior Member
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    Default Re: An Error Has Occured: '{"content":"\n\n'

    I just did a clean install and having the same issue.

  6. #6
    mrawat is offline Junior Member
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    Default Re: An Error Has Occured: '{"content":"\n\n'

    I too have been getting this error.

    I installed the latest release twice (SugarCE-6.4.0beta2) fixed the permissions and still got this error.

    Chrome is giving the following error:

    Uncaught AjaxUI error parsing response sugar_grp1.js:696
    SUGAR.ajaxUI.showErrorMessage sugar_grp1.js:696
    SUGAR.ajaxUI.callback sugar_grp1.js:694
    YAHOO.util.Connect.handleTransactionResponse sugar_grp1_yui.js:92
    (anonymous function)


    any help would be much appreciated!

  7. #7
    karlw is offline Junior Member
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    Default Re: An Error Has Occured: '{"content":"\n\n'

    same here.

  8. #8
    karlw is offline Junior Member
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    Default Re: An Error Has Occured: '{"content":"\n\n'

    I just disabled mine until there is a solution. Here is how I did it.

    in root/cache/include/javascript/sugar_grp1.js
    find line..
    'undefined'&&SUGAR.config.disableAjaxUI==true){return false;} var

    change the true I bolded above to false and save. The ajax ui will be disabled.

  9. #9
    collinlee is offline Sugar Team Member
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    Default Re: An Error Has Occured: '{"content":"\n\n'

    Hi,

    This will be addressed in beta3. The problem is in the ajaxUI.js file. These lines

    PHP Code:
                if (r.record)
                {
                    
    DCMenu.record r.record;
                }
                if(
    r.menu && r.menu.module)
                {
                    
    DCMenu.module r.menu.module;
                } 
    Should not have been in there. You can remove those then go to Admin->Repair->Rebuild Grouping JS files to fix.

  10. #10
    digitaldrug is offline Junior Member
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    Default Re: An Error Has Occured: '{"content":"\n\n'

    Hi All guys.

    I have the same error in a fresh installation.

    @collinlee, thank you for you contribute but in /root/include/javascript/ajaxUI.js I can't find what you say.

    @karl into i have found only:
    • externalAPI.cache.js
    • externalAPI.cache.php


    because in my installation such js is into /root/include/javascript/

    Anyway @karl, your suggestion it seems correct

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