Help Password

[routetofunding2]

Hi

I have finally developed my Sugar Community edition. As soon as I did it I tried to import accounts over the weekend.

The process was not working, so I decided to clear my cache incase it was that.

When I did this it cleared the password for my system

The password I thought it was isnt and when I ask for reminder the email with password in does not arrive. Pulling my hair out now as I have spent hours and hours on it.

The Sugar people refuse to talk to me

Can anyone help?

Graeme

[sts]

Please have a look at this: SugarCRM Forums - FAQ: Administration and Configuration. This should help you to reset the password.
The administrator's password is not in cache but in the database (it's the same for all users).

[jjennings]

I cannot seem to login with the password I set up for the admin login either. It states that my email does not exist. I see my logo, so I am the correct account, but cannot figure out how to get back in. I just installed the sugarcrm community edition yesterday. Pulling my hair out to.

Any comments will help. Tried the php to no avail either!

[sts]

Where do you see the message with wrong password? On the login page?

Could you post a screenshot of the page you see?

[morrighu]

From what I understand, you can only do this from the database directly. Check your database and run a query to update your users password to the MD5 hash for a known value.

Example, UPDATE users SET password = MD5('mynewpassword') where user_name like 'myusername';

You will probably want to adjust the password, user name and column names to reflect your version of sguar, but you get the idea.