HTTP Error 500 - Please help

[thegreatdanton]

Hi there,

I'm just in the process of installing Sugar CRM 6.4.0beta1 and have uploaded all of the files via FTP into the root folder. However,I'm receiving a HTTP Error 500 (Internal Server Error). The exact error is:

Server error
The website encountered an error while retrieving http://www.xxx.com/crm/install.php. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this web page later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request.

Any help would be greatly appreciated.

[Angel]

This is most likely a permissions issue.

Double check that you can actually execute PHP scripts within the directory in question by trying to generate the output of phpinfo() via a test script.

[thegreatdanton]

Hi there,

Thanks for your reply. Can you have a look at this output please:

phpinfo()

Thank you

[NadiaThePuggle]

I am also getting this error after I hit the Next button on the "Are you ready to install?" section of the SugarCRM Setup Wizard. I can execute php scripts from within the same directory as install.php so I know it's not an execute permissions issue. I have changed all the permissions for the IUSR account for IIS for \inetpub\wwwroot\SugarCE-Full-6.4.0beta2\ to Full Control and applied to all subfolders and files.

I am not sure why I can't get past the "Are you ready to install?" section. Any troubleshooting advice or help is greatly appreciated. I am using IIS 7.5 and PHP 5.3.8 installed from the Microsoft/web platform site with the recommended IIS settings. I've spent a full day researching and trying to set permissions and install drivers, etc. manually to no avail. I'm stumped!

Here's the exact error message I am getting with verbose error reporting turned on with PHP Manager inside the IIS Manager:

Notice: Undefined index: log in C:\inetpub\wwwroot\SugarCE-Full-6.4.0beta2\include\utils\sugar_file_utils.php on line 84

Fatal error: Call to a member function error() on a non-object in C:\inetpub\wwwroot\SugarCE-Full-6.4.0beta2\include\utils\sugar_file_utils.php on line 84

[mike dee]

I get the same error. I have checked permissions, php scripts run fine (I removed the sugarcrm files and put a test wordpress installation in the same directory and it worked perfectly). I checked that php mysql etc were all up to date and they are ok.
The same server has dozens of domains with many common php applications all which work perfectly, only sugarcrm has an issue. The error logs show problems with php fatal error in sugar_file_utils.php.
Would suggest the developers have a look at that instead of fobbing people off with excuses.

[adamjava1]

I had the same problem, and it worked after making sure:

1) proper owner
2) proper group
3) proper permissions (execute)

were applied to the entire directory tree containing sugarcrm

if you can run a phpinfo from the shell (not from creating a file with phpinfo() in it and running it from a browser

this worked for me, and got me to the 2nd installer screen

good luck!

Adam

[tonechild]

Hi,

I'm having the same problem. I just set everything to 777 - but isnt that a security risk?

[tcb4al]

This is most likely a permissions issue.

Double check that you can actually execute PHP scripts within the directory in question by trying to generate the output of phpinfo() via a test script.

I'm having the same problem with SugarCE. Can you provide more detailed steps on the solution? In laymans terms please.

[tcb4al]

That's one of the problems, I don't have any idea where to begin with any of that.