Install step 7: Not loading db schema

[BrianJacobs]

Hello,

Thanks in advance for any help offered.

At step 7, I see these messages:

Creating Sugar configuration file (config.php)

Creating Sugar application tables, audit tables, and relationship metadata...

...and then it dies. The file sugarcrm.log says that it can't find a table named 'config'. I looked at the database and it doesn't have any tables in it.

So the app can't load the db schema but apparantly tried to keep going until failing to find the table.

The installer can at least create the database and the database user (use the privileged account I assume). Is it trying to use the sugarcrm user to load the schema? That might point at why the db gets created but not populated.

Installing SugarSuite 4.5.0d, with
PHP 5.1.6
MySQL 5.0.22
Apache 2.2.0
Fedora Core 5

Thanks.

[ominc]

I'm having the exact.. and I mean exact same problem with the exact same setup. I've tried letting sugar create the tables, having me create the tables, ect. Please someone help.. need an answer!

[dahamsta]

Sorry for bumping, I'm getting this too. Also "Unsupported PHP Version Installed: ( ver 5.1.6 )" at the start of the setup. Why isn't 5.1.6 supported?

[clint]

Sorry for bumping, I'm getting this too. Also "Unsupported PHP Version Installed: ( ver 5.1.6 )" at the start of the setup. Why isn't 5.1.6 supported?

We haven't tested on 5.1.6 yet. That's a "it should work, but we haven't officially tested this version yet" message.

As to this particular issue, what can you tell us about the database configuration you set up?

Did you check the "Create Database" or "Create User" checkboxes? Is your database on localhost or on another server?

Clint

[clint]

I just checked with one of the engineers and she says that she has seen this issue when the memory_limit value in php.ini is less than 30M.

[clint]

More info on this. It turns out the installer has a bug in that it is not properly checking for the memory_limit value.

Sugar requires at least 32MB allocated in php.ini. A default PHP installation only has 8MB allocated. However the bug in the installer will mask this issue on your system if you have a low memory_limit value.

Try upping the value in your php.ini to at least 32MB.

Clint

[dahamsta]

I was just about to post the same clint, I noticed that the installer reported the memory limit as unlimited, which didn't look right, so I upped it to 32MB and the install went through fine.

Thanks,
adam

[clint]

Great! This installer bug gets fixed in the upcoming 4.5.0 patch G.

Clint

[dahamsta]

Excellent, thanks again clint.

[tgmweb]

I have the same problem but upping my memory limit doesn't help,

In my apache error logs I get the following:

[Tue Nov 21 14:12:07 2006] [error] [client 84.92.118.93] PHP Notice: Undefined index: path in /home/sites/www.host.co.uk/web/install/install_utils.php on line 701, referer: http://www.host.co.uk/install.php

[Tue Nov 21 14:12:08 2006] [error] [client 84.92.118.93] PHP Fatal error: Cannot redeclare class DateTime in /home/sites/www.host.co.uk/web/modules/Calendar/DateTime.php on line 29, referer: http://www.host.co.uk/install.php

I'm running PHP 5.2 and apache 2 with MySQL 4.

Thanks,


Tom.