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Thread: Issue with Setup wizard 6.3

  1. #1
    cinterpro's Avatar
    cinterpro is offline Sugar Community Member
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    Thumbs down Issue with Setup wizard 6.3

    Hello..
    I have a dedicated server with plesk. Trying to install a fresh copy of the 6.3 build. But checking the sugarcrm.log i see the following error:

    Sat Dec 3 09:44:52 2011 [20120][-none-][FATAL] Query Failed: INSERT INTO outbound_email (id, name, type, user_id, mail_sendtype, mail_smtptype, mail_smtpserver, mail_smtpport, mail_smtpuser, mail_smtppass, mail_smtpauth_req, mail_smtpssl) VALUES ('5b30efcd-3808-904a-e9b3-4ed9e12cd08e', 'system', 'system', '1', 'SMTP', 'other', '', '25', '', '', 1, 0): MySQL error 1146: Table 'crm-sql.outbound_email' doesn't exist

    So the setup halts. even changing the value in the config.php from true to false and trying to reeinstal. no luck.
    When i access my phpmyadmin i see only 48 tables. As my other instance has 104 tables in the DB.
    Anybody a idea as why this happens? Any advise is wellcome
    Many thanks,
    Cheers,
    Paco
    FJ Almena Cercas
    Computer Interpro, SL
    -------------------------------------------
    Calle Álvaro de Bazán, 41 (local)
    28902 Getafe, Madrid (Spain)

  2. #2
    clint's Avatar
    clint is offline Sugar Team Member | Forums Lead Moderator
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    Default Re: Issue with Setup wizard 6.3

    Quote Originally Posted by cinterpro View Post
    MySQL error 1146: Table 'crm-sql.outbound_email' doesn't exist
    Try naming your database something else besides crm-sql. I'm wondering if there is an issue with the "-" character in the database name when working through Plesk.
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  3. #3
    cinterpro's Avatar
    cinterpro is offline Sugar Community Member
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    Red face Re: Issue with Setup wizard 6.3

    Dear clint.
    First off. Thanks for you quick reply to my "situation".
    Just created a new DB:
    Host: localhost
    DB: crmclientes
    usr: crmclientes
    pw: xxxxxxxxx
    but still no luck. The wizard stops at:
    Perform Setup
    Creating Sugar configuration file (config.php)
    Creating Sugar application tables, audit tables and relationship metadata
    ........................................
    Again it only creates 48 tables (which i thing that it is not complete)

    And when i look into the sugarcrm.log file i get the same message.

    The only diference between this instance and the other instances i have running on the same dedicated server is that THIS particular installation runs in the dir httpsdocs and not httpdocs. Allthough the SSL is turned on in the properties of the (sub)domain.
    Furthermore i chaned at the ssh level usersaserv into www-data : www-data the httpsdocs dir. As well the contens of this specific folder.

    Any more suggestions which i might have overlooked?
    Hoping to hear from you.
    Kind regards,
    Paco
    FJ Almena Cercas
    Computer Interpro, SL
    -------------------------------------------
    Calle Álvaro de Bazán, 41 (local)
    28902 Getafe, Madrid (Spain)

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