Outgoing Mail Configuration Send Test Email not working

[kazam]

I am trying to setup Email settings for outbound emails, I setup using gmail SMPT settings,

smtp.gmail.com
SSL 465 and also tried TSL 587

However, I get no emails , when I hit sent Test email, it pops up an alert box with 'One moment please' which just stays there until I hit ok.

I am seeing no errors in sugarcrm.log and no emails in my inbox.

[sarita_1]

I am also facing the same problem..
The Send Test Mail is not sending any email to the specified email id.
If anybody has any solution please help me out

Thanks in advance.

Sarita

[gbirk]

I have the same issue.

[brain6]

I had the same issue setting up email on my 1and1 server. The way I made it wort was by using the IP addresses of my smtp server instead of the full "smtp.1and1.com"

Try it it, worked for me..



Hope this helps

[gbirk]

We use Bluehost.com for hosting and have the same issue. Bluehost blocks port 587. Works ok if we setup the mail using sendmail.

[brain6]

I had a similar issue setting up sugar to connect to my mail server in a 1and1 hosting package.

The way I made it work was using the mail server IP address instead of the server name.

Give it a try and let us know if that solves your problem.

Hope this helps

.

[boutwjs]

I have the same problem. I have tried every configuration. My email is through a google account. I have tried setting it through google and through other.
I have read almost every blog and can't find a solution.

Does anybody know how to set up outgoing emails?

[anilsugar]

I also was having the same problem when i was trying to send outgoing email getting message that need to configure outgoing server and go to email settings
spend several hours trying to figure what was wrong tried smtp setting with yahoomail,gmail etc but didnt work
so went through sugarcrm forums again
checked smtp settings for gmail at https://support.google.com/mail/bin/...n&answer=78799
still didnt work
btw i am using windows 7 with wamp server 2.0
so went to sugarcrm.log which was under c:/wamp/www/sugarce-full-6.4.1/sugarcrm.log as suggested by community member of sugarcrm
the error message was in my sugarcrm log as SMTP -> ERROR: Failed to connect to server. Code: 62388776 Reply: Unable to find the socket transport "ssl" - did you forget to enable it when you configured PHP?
so put the error message on google.com as suggested on one of websites
went to php.ini file searched for extensions in php.ini
;extension=php_openssl.dll in php.ini unchecked the semicolon before extension
but still didnt work
so went to wampserver 2.0 icon in the taskbar clicked on the wampserver icon went to php clicked on extensions clicked on php_openssl and there u go
i was finally able to send email.
hope this helps others :-)

[arnoldprasad]

Same issue but using XAMPP 2.5

Here's what I tried so far:

- read the sugarcrm.log file (mine is located at c:\xampp\htdocs\crm) for errors and found - SMTP -> ERROR: Failed to connect to server. Code: 1922562005 Reply: Unable to find the socket transport "ssl" - did you forget to enable it when you configured PHP?

- the default XAMPP 2.5 install does not have SSL configured in the php.ini file

- Need to included the following statements in the php.ini file - extension=php_openssl.dll (located in the DYNAMIC EXTENSION section of the file)

- Restarted XAMPP

- Tried to send an email test using SSL authentication, with port 465, both with the domain name and the IP Address and still get errors.

- New error:

03/22/12 18:04:25 [1996][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not authenticate.
03/22/12 18:04:25 [1996][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host.
03/22/12 18:04:25 [1996][1][FATAL] SugarPHPMailer encountered an error: An outgoing mail server is not configured to send emails. Please configure an outgoing mail server or select an outgoing mail server for the mail account that you are using in Settings >> Mail Account.


I triple checked the authentication credentials and tested it so not sure what's going on. Any help appreciated.



UPDATE - SOLUTION: the only thing that seemed to work was I unchecked the Use SMTP Authentication: option and that worked...unfortunately not sure how secure that will be.

[fernandorivera]

Have the same problem with outgoing mail, everything is checked and tested, but still there is no mail received. Furthermore, a test php script run from the server where sugar is installed works ok with the same parameters put on Sugar. Reviewed the logs, there is no error message.