Silent Upgrade to Sugar 6.3 causes AJAX loading issues

[IdealConcepts]

I've racked my brain for a couple days here trying to find a solution online, and figure this out myself but can't seem to solve this.

I upgraded my Sugar CE from the originally installed version of 6.1.2 to the newest release of 6.3. I used the SilentUpgrade script on my linux system and everything seemed to work well. However, when I login to my sugar system, most of the pages (such as Leads, Accounts, etc) fail to load giving me the following error:
"There is no action by that name."

I did a Repair/Rebuild, and Repair of Relationships to try to solve this, but nothing did. I also made sure the my webserver user/group owned all files in the sugarcrm webfolder. Nothing seems to fix this. I also tried viewing the log using debug mode, but nothing is logged about this. After some more research I found that the only pages that are affected are those that are linked to using ajax such as:
http://www.mycrm.com/index.php?module=Administration&action=Upgrade#aja xUILoc=index.php%3Fmodule%3DAccounts%26action%3Din dex%26parentTab%3DSales

Interestingly enough, if I try to use this link instead manually, it actually loads correctly:
http://www.mycrm.com/index.php?module=Accounts&action=index&parentTab=S ales

So it seems like there is something wrong with the AJAX loading of these pages.

Really need some help here, any ideas?

[Sakharov]

Hi!
Having done an upgrade from 6.2.3 to 6.3.0 through the silentUpgrade script I've got the similar issue with most modules. The solution for me was turning off new ajax features using "Configure AJAX User Interface" in Admin panel.

[sam.wendrickx@crm-warehouse.be]

I'm experiencing the same problem after a silent upgrade from sugar 6.2.4 to 6.3
any other solutions to this problem?
because disableing AJAX creates a slower Sugar instance.

[rpfennin]

Has anyone solved this issue yet? I have the same problem.

[al3]

My problem with AJAX is similar... however I didn't use the silent upgrade, I used the normal Admin wizard.

Now all my pages give me a brief "loading page" pop-up before the lead or account or note, etc. shows.

See this thread for more info. Maybe it will help you:

http://www.sugarcrm.com/forums/f3/yo...ut-ajax-76484/

So far all I can do is disable AJAX and hope someone comes up with an answer as to why SugarCRM is reloading the AJAX UL on each page call. It is not supposed to do that.

I'd lodge a bug report if I knew where and how.

[Francescas]

Same issue here.
Upgraded from 6.2.2 Pro to 6.3.1 Pro (LAMP) with silent upgrade and most of the tabs stopped working, even some for which we did no customizations, like Calls.

Disabling AJAX from the System Settings on those modules solves the issue, though I feel it's just a workaround...

I found some documentation here on what may cause the issues with AJAX:
SugarCRM Developer Blog » Blog Archive » Improving SugarCRM client-side performance: The SugarCRM AjaxUI

Hope this helps.
Francesca

[al3]

As I posted above, I get my pages, but lots of latency with a AJAX pop-up of "Loading data" (something like that) for about a second before the page loads. Happens on both my web server and my local machine (using XAMPP.

I think it is a PHP 5.3 issue but I'm not sure.

I was contacted by an engineer a while ago about the bug report I filed and he asked some questions so from what I understand AJAX is under review.

I disabled it and get much faster response.

Al