Results 1 to 3 of 3

Thread: SugarCRM Outlook Plug-in 2010 installation trouble

  1. #1
    MissAran is offline Sugar Community Member
    Join Date
    Jul 2010
    Posts
    24

    Default SugarCRM Outlook Plug-in 2010 installation trouble

    Hi, I have SugarCRM Professional Version 6.1.5 and I'm having difficulties installing and setting up the Outlook Plugin.

    I believe I have a 32-bit of Outlook 2010 so I've downloaded

    Sugar_Plugin_for_Outlook_2010_x86-October2011-Full.zip (as I've been told that x86 is the 32bit version)

    EDITED 26/OCT/2011

    Ok, So I have now discovered the log file. Below is something that looks like causing the issue. However I can't seem to find the cause. Any help would be much appreciated.

    Code:
    2011-10-26 12:05:35,250 [VSTA_Main] ERROR SugarOutlook.OutlookReferences [(null)] - 
    System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:80
       at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
       at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
       at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
       --- End of inner exception stack trace ---
       at SugarOutlook.OutlookReferences.CheckCredentials(Exception ex, Int32& count)
    2011-10-26 12:05:35,375 [VSTA_Main] ERROR SugarOutlook.OutlookReferences [(null)] - CheckServerVersion
    System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:80
       at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
       at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
       at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
       --- End of inner exception stack trace ---
       at SugarOutlook.OutlookReferences.CheckCredentials(Exception ex, Int32& count)
    2011-10-26 12:05:35,375 [VSTA_Main] DEBUG SugarOutlook.OutlookReferences [(null)] - Login: Server not accessible
    The instance is NOT setup on my local host but infact a remote instance.

    END EDIT

    Zip and ran the installation. It installs smoothly until I get to the Outlook where I enter my details to my instance and test the connection. It's successful, but when I click "OK" I get this error message (attached image001.png). But I don't see Tools->Sugar Options anywhere.

    Any help would be fantastic.
    Attached Images Attached Images  
    Last edited by MissAran; 2011-10-26 at 12:07 PM. Reason: Rediscovering more

  2. #2
    MissAran is offline Sugar Community Member
    Join Date
    Jul 2010
    Posts
    24

    Default Re: SugarCRM Outlook Plug-in 2010 installation trouble

    Just Bumping it up please.

  3. #3
    MissAran is offline Sugar Community Member
    Join Date
    Jul 2010
    Posts
    24

    Default Re: SugarCRM Outlook Plug-in 2010 installation trouble

    How embaressing. Indeed it was not the correct settings and it would come up with no error as it was calling to a local installation rather than an external wich seems the plug-in has no error for this type of silly mistake. Need to double my connections the next time.

    Problem Solved.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. SugarCRM Outlook 2010 Plugin
    By jimli in forum Downloads
    Replies: 4
    Last Post: 2011-09-13, 07:44 PM
  2. Replies: 5
    Last Post: 2011-05-04, 03:02 PM
  3. Configuring the Sugar Plug-in for Outlook 2010
    By sbowling in forum General Discussion
    Replies: 1
    Last Post: 2011-04-08, 01:11 PM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •