Unable to opt out account email address. Contacts fine.

[kdmp]

I have just noticed this, running Version 6.5.5 (Build 8525).

I was adding a new account and the customer opted out from receiving emails.....so I check opted out beside their email address. I then saved the account and noticed there was no line through the email address. Thinking this strange, I edited the account and the opted out checkbox was blank.

I did the following next:

1. Quick Repair and Rebuild
2. Rebuild Relationships

Tried editing the account again and still not able to opt out the email address. Thinking it was account related, I went back and looked at a more recent account that I knew opted out. The opt out was not checked. It is simply not saving the opt out.

Anybody have an idea how to fix this?

Thanks,

Kevin

[jmertic]

Very wierd. Do you have any custom logic hooks in there that could be getting in the way?

[kdmp]

None that I know of.

I also only have one module installed: Google Map with Start Direction. I have disabled it and have uninstalled it - so there are no active modules installed.

Where can I check for custom hooks? There may be some, someone else may have added them. I have tried doing a search for logic_hook.php in my installation using find / locate and turned up nothing.

Thanks,

Kevin

[jmertic]

Search the install for $hooks_array and see what comes up.

[kdmp]

I did a grep on the installation to search for $hooks_array. (grep -R "$hooks_array" /var/www/sugarcrm/). It did not find anything.

[kdmp]

I did some looking under custom and I did find a logic_hooks.php under Accounts.

$hook_version = 1;
$hook_array = Array();

$hook_array['before_save'] = Array();
$hook_array['after_ui_frame'] = Array();

Thanks,

Kevin

[kdmp]

Updated to version 6.5.7 and all is well again.