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Thread: Unable to opt out account email address. Contacts fine.

  1. #1
    kdmp is offline Sugar Community Member
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    Default Unable to opt out account email address. Contacts fine.

    I have just noticed this, running Version 6.5.5 (Build 8525).

    I was adding a new account and the customer opted out from receiving emails.....so I check opted out beside their email address. I then saved the account and noticed there was no line through the email address. Thinking this strange, I edited the account and the opted out checkbox was blank.

    I did the following next:

    1. Quick Repair and Rebuild
    2. Rebuild Relationships


    Tried editing the account again and still not able to opt out the email address. Thinking it was account related, I went back and looked at a more recent account that I knew opted out. The opt out was not checked. It is simply not saving the opt out.

    Anybody have an idea how to fix this?

    Thanks,

    Kevin

  2. #2
    jmertic's Avatar
    jmertic is offline Sugar Community Manager
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    Default Re: Unable to opt out account email address. Contacts fine.

    Very wierd. Do you have any custom logic hooks in there that could be getting in the way?
    John Mertic
    Sugar Community Manager

  3. #3
    kdmp is offline Sugar Community Member
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    Default Re: Unable to opt out account email address. Contacts fine.

    None that I know of.

    I also only have one module installed: Google Map with Start Direction. I have disabled it and have uninstalled it - so there are no active modules installed.

    Where can I check for custom hooks? There may be some, someone else may have added them. I have tried doing a search for logic_hook.php in my installation using find / locate and turned up nothing.

    Thanks,

    Kevin
    Last edited by kdmp; 2012-11-09 at 02:51 PM.

  4. #4
    jmertic's Avatar
    jmertic is offline Sugar Community Manager
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    Default Re: Unable to opt out account email address. Contacts fine.

    Search the install for $hooks_array and see what comes up.
    John Mertic
    Sugar Community Manager

  5. #5
    kdmp is offline Sugar Community Member
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    Default Re: Unable to opt out account email address. Contacts fine.

    I did a grep on the installation to search for $hooks_array. (grep -R "$hooks_array" /var/www/sugarcrm/). It did not find anything.

  6. #6
    kdmp is offline Sugar Community Member
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    Default Re: Unable to opt out account email address. Contacts fine.

    I did some looking under custom and I did find a logic_hooks.php under Accounts.

    $hook_version = 1;
    $hook_array = Array();

    $hook_array['before_save'] = Array();
    $hook_array['after_ui_frame'] = Array();

    Thanks,

    Kevin

  7. #7
    kdmp is offline Sugar Community Member
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    Default Re: Unable to opt out account email address. Contacts fine.

    Updated to version 6.5.7 and all is well again.

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