» Moving Sugar to Another Server | Blog Archive | SugarCRM Knowledge Base

After spending way too many hours attempting to follow these very simple directions, I found two issues that should be noted on that page.

One, the session_dir in config.php needs to be created on the new server and given the proper ownership or permissions. Without doing this, one will repeatedly fail login.

Two, if you are moving from a 32 bit to a 64 bit OS and you are using LDAP for authentication, the decrypt_after_retrieve function seems to return gibberish based on the currently stored config ldap admin_password encoded/encrypted value. This will cause one to receive "[FATAL] [LDAP ERROR][49]Invalid credentials" errors since the password sent for LDAP is garbage (thanks tcpdump).

I had to temporarily hardcode my LDAP password into modules/Users/authentication/LDAPAuthenticate/LDAPAuthenticateUser.php, login, save my password again in the LDAP configuration area, and then remove the hardcoded password.

Of course, if you still plan to access sugarcrm from both servers during the transition, that's not going to work out.