Upgrade Wizard Failing

[igmartin]

Techies,

I wish to update my installation of SugarCRM version 6.2.1 to version 6.2.2, this can be accomplished by using the upgrade wizard from the Admin panel within SugarCRM, however for some reason this stalls and drops out after step 2. of the procedure. Below is the contents of the upgradeWizard.log,

Wed, 14 Sep 2011 10:55:30 0100 [UpgradeWizard] - setting session variables...
Wed, 14 Sep 2011 10:55:30 0100 [UpgradeWizard] - -----------------------------------------------------------------------------
Wed, 14 Sep 2011 10:55:30 0100 [UpgradeWizard] - Upgrade started. At start.php
Wed, 14 Sep 2011 10:55:30 0100 [UpgradeWizard] - at unlinkTempFiles()
Wed, 14 Sep 2011 10:55:30 0100 [UpgradeWizard] - finished!
Wed, 14 Sep 2011 10:55:30 0100 [UpgradeWizard] - resetting $_SESSION
Wed, 14 Sep 2011 10:55:37 0100 [UpgradeWizard] - setting session variables...
Wed, 14 Sep 2011 10:55:37 0100 [UpgradeWizard] - [At systemCheck.php]
Wed, 14 Sep 2011 10:55:37 0100 [UpgradeWizard] - Starting file permission check...
Wed, 14 Sep 2011 10:55:50 0100 [UpgradeWizard] - Finished file permission check.
Wed, 14 Sep 2011 10:55:50 0100 [UpgradeWizard] - Starting database permissions check...
Wed, 14 Sep 2011 10:55:50 0100 [UpgradeWizard] - Checking CREATE TABLE permissions...
Wed, 14 Sep 2011 10:55:50 0100 [UpgradeWizard] - Checking INSERT INTO permissions...
Wed, 14 Sep 2011 10:55:50 0100 [UpgradeWizard] - Checking UPDATE TABLE permissions...
Wed, 14 Sep 2011 10:55:50 0100 [UpgradeWizard] - Checking SELECT permissions...
Wed, 14 Sep 2011 10:55:50 0100 [UpgradeWizard] - Checking validity of SELECT results
Wed, 14 Sep 2011 10:55:50 0100 [UpgradeWizard] - Checking DELETE FROM permissions...
Wed, 14 Sep 2011 10:55:50 0100 [UpgradeWizard] - Checking ALTER TABLE ADD COLUMN permissions...
Wed, 14 Sep 2011 10:55:50 0100 [UpgradeWizard] - Checking ALTER TABLE CHANGE COLUMN permissions...
Wed, 14 Sep 2011 10:55:50 0100 [UpgradeWizard] - Checking ALTER TABLE DROP COLUMN permissions...
Wed, 14 Sep 2011 10:55:50 0100 [UpgradeWizard] - Checking DROP TABLE permissions...
Wed, 14 Sep 2011 10:55:50 0100 [UpgradeWizard] - No permissions errors found!
Wed, 14 Sep 2011 10:55:50 0100 [UpgradeWizard] - Finished database permissions check.
Wed, 14 Sep 2011 10:55:56 0100 [UpgradeWizard] - setting session variables...
Wed, 14 Sep 2011 10:55:56 0100 [UpgradeWizard] - At upload.php
Wed, 14 Sep 2011 10:55:56 0100 [UpgradeWizard] - finding new files for upgrade
Wed, 14 Sep 2011 10:55:56 0100 [UpgradeWizard] - *** UW using [ ] as source for patch files.
Wed, 14 Sep 2011 11:03:29 0100 [UpgradeWizard] - setting session variables...
Wed, 14 Sep 2011 11:03:29 0100 [UpgradeWizard] - At upload.php
Wed, 14 Sep 2011 11:03:29 0100 [UpgradeWizard] - finding new files for upgrade
Wed, 14 Sep 2011 11:03:29 0100 [UpgradeWizard] - *** UW using [ ] as source for patch files.
Wed, 14 Sep 2011 11:15:11 0100 [UpgradeWizard] - setting session variables...
Wed, 14 Sep 2011 11:15:11 0100 [UpgradeWizard] - At upload.php
Wed, 14 Sep 2011 11:15:11 0100 [UpgradeWizard] - finding new files for upgrade
Wed, 14 Sep 2011 11:15:11 0100 [UpgradeWizard] - *** UW using [ ] as source for patch files.
Wed, 14 Sep 2011 11:41:02 0100 [UpgradeWizard] - setting session variables...
Wed, 14 Sep 2011 11:41:02 0100 [UpgradeWizard] - At upload.php
Wed, 14 Sep 2011 11:41:02 0100 [UpgradeWizard] - finding new files for upgrade
Wed, 14 Sep 2011 11:41:02 0100 [UpgradeWizard] - *** UW using [ ] as source for patch files.
Wed, 14 Sep 2011 11:49:55 0100 [UpgradeWizard] - setting session variables...
Wed, 14 Sep 2011 11:49:55 0100 [UpgradeWizard] - At upload.php
Wed, 14 Sep 2011 11:49:55 0100 [UpgradeWizard] - finding new files for upgrade
Wed, 14 Sep 2011 11:49:55 0100 [UpgradeWizard] - *** UW using [ ] as source for patch files.

As you can see I have tried a number of times. Working on past experience, where I had to make changes to a php.ini file in the Sugar CRM root directory to insure that the upload file size was large enough I have gone through a number of setting to no avail.

The installation is on a hosted server and I can only get to the root SugarCRM folder, but am working with the hosters tech support on the problem.

Any help appreciated

Regards IGM

[tmglare]

I had an identical problem. Not quite sure what it was that suddenly enabled me to get past this point, but I do know that I had to run "chown -R apache.apache <sugar base directory>" (the wizard objected to the presence of one file that was not owned by apache, although that file was simply a manual backup copy of config.php which it could simply have ignored), also, in the php.ini file I changed the setting of upload_tmp_dir to /tmp.

[andopes]

How long does this take?
Perhaps it is due a time out in apache or mysql.

Cheers

[igmartin]

Timeout: My first thought was this, but I have tried uploading from two different locations and even my hosting service provider has tried with the same result, the file seems to upload then the wizard crashes.

I will try adding the upload_tmp_dir to /tmp line to my php.ini

Many thanks both.