Users can not login in to sugarcrm

[arunicbe]

I have a made fresh installation of Sugarcrm 6.3.1. I have created three users. All the three users are not able to log into sugarcrm.

As an Admin, I am able to log in to sugarcrm.

sugarcrm.log shows the following message for all the users login attempt

[15788][-none-][FATAL] SECURITY: User authentication for sathya failed.

Any help is highly appreciated.

Thanks.

[rpruitt625]

When you set up the new users, how did you handle assigning them unique passwords?

[arunicbe]

I did not assign any password. Resetting the password and log in with new password is also not working.

Thanks.

[andopes]

That is a weird behavior. I'm sure the guys are doing something wrong.
Try to manually update password on database:

UPDATE users SET user_hash = MD5('new password') WHERE user_name = 'the user';

Cheers

[arunicbe]

It works.

Thanks for your help.

[karlkuehn]

Just did a fresh install of Version 6.5.0beta1 (Build 8094), and have the exact same issue.

Updating the user_hash field re: andopes' suggestion works for me as well.

This is why I don't buy the 'commercial' versions of open source software. Once they are able to work out the rudimentary issues like this, I'll be glad to pay! When I have to hire geeks like me as site 'Administrators', the UI loses some of its greatness, you know? :P

Thanks for the help, andopes

[linuxmaster]

I have absolutely the same problem. Andopes is God of SugarCRM! But how to fix the problem in SugarCRM code? Any ideas?