Sugar Support Vanished

[Masher]

Is anyone experiencing an issue with SugarCRM Support?

I have 2 outstanding issues (cases) with the sugar support team. However, when I have clicked on the links from emails that I have received from the support team to the cases, I am presented with a screen telling me to log in, even though I am logged in.

I have tried to access the support portal through the Support and Training Tab on www.sugarcrm.com/crm and it says to activate support portal login (which I already have and have 2 outstanding cases which are not being displayed).

I have also emailed the engineers who sent the emails. However, I have not received a response to why my support portal has been deactivated, or to the response that I provided them with to a question relating to the cases.


I have had no correspondence from the SuagrCRM Support team saying that either case has been closed/fixed.

[kbrill]

Please email me your email address, I am going to assume that we have the wrong one as I have been posting notes to that case for a while now. I will get with you as soon as we have this problem sorted out.

I just checked in my inbox and I don't see any messages from you but maybe they were spammed or something. Anyway, I will talk to you shortly.

Ken Brill
kbrill@sugarcrm.com

[Masher]

I have been receiving emails, however when I click on the link provided in the email I can not reply to you because my support says that I need to be logged in, even though I am logged in?


I have also clicked the email link that is part of your signature to respond to you.



I hope that this can be sorted pretty swiftly as I have several NEW issues to report,

[kbrill]

I know why you have not been getting the emails, I do not yet know why you would not be able to log into the portal, but I will find out today now that I have your email address and portal name. I will email you when it is all fixed.

If you ever have any problems with communication again, just send an email to support@sugarcrm.com as that will go to the whole support department, managers and all. just remember to clearly state who you are and what case (if any) you are asking about.