campaingn emails are not sent out automatically as per the scheduled time

[sampanel10972]

Hi,

I am trying to schedule a campaign.followed all the steps needed to design a campaign in capaign(Wizard).But at the end the emails have not been sent as per the scheduled time.I manually go to the email queue option in the admin panel and sendind all the queued emails manually.Then the mails are sent.

Can anyone please help me in this regard.How to make campaign work at the scheduled time.

Thank you.

[ddbtek]

Hello,

We do campaigns with SugarCRM CE frequently. I have one going out right now. There's a few things that you need to make sure you have set up.

You have to make sure the CRON job is set up so it runs the automatic tasks.

You also have to have administrative rights and go into the ADMIN area and go down to SCHEDULER and go in there.

Once you are there you need to make sure the appropriate tasks are ACTIVE and you need to make sure that they are set to run as frequently as you want. If you have it set up to only run between 2 am and 6 am, but you schedule a job to go at 3:00 PM, the system won't try until it get's to the following 2 am.

You can also check to see when each process ran and what the final result was (success/fail).

Good luck,
David

[jervin]

Can you give me a link to setting up the Cron tasks? Thanks...

[Chris_C]

Click Admin, then click Schedulers. The cron task is shown at the bottom of the page - under the list of scheduled tasks.

You'll need someone who knows how to add it to your crontab. I can do it - private message me if you need help.

[selfmade64856]

I was having the same issue and didn't know how to set-up the cron job so that the scheduler would work. I created a video to show how I set up the cron job using cpanel.

SugarCRM - How to set-up a Cron Job - YouTube

Hope this helps someone

Courtney L Bostdorff