Can't deploy new packages failed to retrieve data

[lwanker]

Hi,

I just installed the latest version of sugarcrm on a fresh install of Ubuntu 8.04.

Version 5.2.0j (Build 5804)

I chose to install the installer that auto installs apache, php, mysql etc...

I am also somewhat of a novice Linux user. I was able to share out the /opt/sugar

The software installed ok and I added the sample data, created users, etc.. I also have my domain pointing to the server so it can be accessed from the Internet which also works fine.

I configured the email to use smtp via gmail and that works fine. When someone is assigned anything the email is received by the user and they can click on the link and be brought to the correct location.

When I go to the module builder I can create a new package. I give it a name and alpha numeric key.
I can click save and it works. I get a "done" at the top of the screen.

The problem is when I click "deploy"

First at the top is says "done"
Then shortly thereafter It says "failed to retrieve data"

It tries to continue deploying with a circular icon until i cancel out.

I have tried using firefox on linux and windows with internet explorer 7 and 8.
They all generate the same error so I doubt the problem is the client.

Can anyone offer a solution to this problem?

Thanks,

Leo.

[andopes]

Hi,

I just installed the latest version of sugarcrm on a fresh install of Ubuntu 8.04.

Version 5.2.0j (Build 5804)

I chose to install the installer that auto installs apache, php, mysql etc...

I am also somewhat of a novice Linux user. I was able to share out the /opt/sugar

The software installed ok and I added the sample data, created users, etc.. I also have my domain pointing to the server so it can be accessed from the Internet which also works fine.

I configured the email to use smtp via gmail and that works fine. When someone is assigned anything the email is received by the user and they can click on the link and be brought to the correct location.

When I go to the module builder I can create a new package. I give it a name and alpha numeric key.
I can click save and it works. I get a "done" at the top of the screen.

The problem is when I click "deploy"

First at the top is says "done"
Then shortly thereafter It says "failed to retrieve data"

It tries to continue deploying with a circular icon until i cancel out.

I have tried using firefox on linux and windows with internet explorer 7 and 8.
They all generate the same error so I doubt the problem is the client.

Can anyone offer a solution to this problem?

Thanks,

Leo.

Hi Leo

Try using Firefox. Install Firebug, an addon for Firefox.
Make sure the console, javascript and network monitor are enabled on Firebug.
Try to deploy this package under Firefox, hopefully you will see some error message at right bottom corner of screen.
Go to Network tab on Firebug and let us know the full request and response displayed when you expand the error item on Network tab.

Regards

[ichapa]

I have the same problem with the same version of sugar. I have already installed firebug and the problem seems to be this one:

/Ext/Include/ProductCatalog.php is not a file or a dir.

ProductCatalog is the name of the package I am trying to deploy.

It may be permision related. Where the Ext/Include directory is located?, inside the sugarCRM direcotry structure or in the php installation?

Regards

[lwanker]

andopes,

Thank you. I did as you asked and receiver a 500 internal server error message.
Then I looked at the sugar log file and couldn't understand everything that was there but the apache log was more useful it was complaining that some data did not exist in a particular directory.

Anyway the problem was ultimately mine.
I was trying to deploy the package BEFORE I created the module!!
This I think was why the data it was looking for was not there.

I did not understand how to interpret the errors and the Internet wasn't helpful at telling me how to fix the errors I did receive.

Now I need to figure out why when I try to link this module to others the name for the linl to other modules gets so LONG.

Any advice there?

Thanks, Leo.

[ichapa]

I have not been able to fix this. As I posted in a previus thread, apparently it is trying to access a php file named after the package. The package contains two modules created with the basic tamplate.

Any clues about a possible solution would be appreciated

[lwanker]

I wish I could help but I have no idea what I'm doing myself.

I've moved on to my next quest and that is creating a new module that integrates with the pre-existing ones. I have lost quite a bit hair trying.

Leo.

[andopes]

I have the same problem with the same version of sugar. I have already installed firebug and the problem seems to be this one:

/Ext/Include/ProductCatalog.php is not a file or a dir.

ProductCatalog is the name of the package I am trying to deploy.

It may be permision related. Where the Ext/Include directory is located?, inside the sugarCRM direcotry structure or in the php installation?

Regards

Can you provide the installer for your package?
/Ext/Include/ProductCatalog.php should be located on custom/Extension/application.
But it is so weird a script invoke this file! It is usually read by Repair Extension function at Admin section.

Cheers

[ichapa]

What do you mean by the installer?... I made it in module builder and trying to deploy from there.

A thought the problem was that I was using version 5.2.11 of PHP which is not listed as supported in the release notes of sugarCRM 5.2j. I downgraded to 5.2.8 and reinstalled sugarCRM. It worked the first time I created the module from scratch. But now I have made some changes to the module and when I try to deploy them I get the same error again.

This is the header of the request as reported by firebug:
Host localhost
User-Agent Mozilla/5.0 (Windows; U; Windows NT 5.1; es-ES; rv:1.9.0.14) Gecko/2009082707 Firefox/3.0.14
Accept text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language es-es,es;q=0.8,en-us;q=0.5,en;q=0.3
Accept-Encoding gzip,deflate
Accept-Charset ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive 300
Connection keep-alive
X-Requested-With XMLHttpRequest
Referer localhost/sugarCRM/index.php?module=ModuleBuilder&action=index&type=m b
Cookie ck_login_id_20=1; ck_login_theme_20=Sugar; ck_login_language_20=en_us; Accounts_sp_tab=All; Project_divs=accounts_v%3D%23; Cases_divs=contacts_v%3D%23; Cases_sp_tab=All; Campaigns_sp_tab=All; showLeftCol=false; parentTab=Home; Sugar_color_style=sugar; PHPSESSID=4v1j2cuu1otq5c1mh8b0rbo3e5


This is the header of the response:
Date Mon, 19 Oct 2009 21:15:40 GMT
Server Apache/2.0.63 (Win32) PHP/5.2.8
X-Powered-By PHP/5.2.8
Expires Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma no-cache
Set-Cookie ck_login_id_20=1; expires=Sun, 17-Jan-2010 21:15:41 GMT ck_login_theme_20=Sugar; expires=Sun, 17-Jan-2010 21:15:41 GMT ck_login_language_20=en_us; expires=Sun, 17-Jan-2010 21:15:41 GMT
Content-Length 212
Connection close
Content-Type text/html; charset=UTF-8


This is what firebug reports as the response:
(): argument custom/Extension/application/Ext/Include/ProductCatalog.php is not a file or a dir.

Any thoughts?

[ichapa]

And update on this problem

I opened the module loader and I found my custom module in the extension section eventhough after the error it is deleted form the tabs and it does not appears in the Studio for customization.

I tried to uninstall it from here and I get the same error:
ERROR: rmdir_recursive(): argument custom/Extension/application/Ext/Include/ProductCatalog.php is not a file or a dir.

So I assume that when I redeploy a package that is already deployed, Sugar tries to uninstall it first and then deploy it again. That is why I am getting this error in the deployment process.

Is the a way to manually remove the package?. I appears that the files have been already deleted but the reference to the extension in the DB is not.

Regards

[Chris.M]

Hi all,

I too seem to be having similar problems as ichapa. I have managed to replicate my problem on a few occasions in a test environment. Maybe ichapa is doing something similar to me if you could confirm it may help debugging the problem.

Below is how I have replicated the problem:-

Windows 2003 Server, IIS, SQL 2005, SugarCRM 5.2.0j

1. Create new package (RandomName) using module builder
2. Create new module (Random)
3. Deploy

All subsequent deployments work without error. I can relate to inbuilt modules and can add fields etc and deploy with no problems.

4.Create and deploy second module under the same package (RndMod2)
5. Deploy

Module deploys with no problems fields etc can be added and deployed without problem.

6. Create 1 to M relationship between Random -> RndMod2
7. Deploy

Deploy completes without error

8. Add new field to RndMod2
9. Deploy

Deploy Fails with '500 Internal Server Error' & 'ERROR: rmdir_recursive(): argument custom/Extension/application/Ext/Include/RandomName.php is not a file or a dir.' showing in Firebug.

If I go to this location in the file system I can see other 'packagename.php' files but not 'RandomName.php' as the error suggests. I have also created another module to ensure that 'packagename.php' is being created before the 1 to M relationship is created and this is done successfully, it appears that it gets removed after the relationship is created.

Any help on this would be greatly appreciated.