emails module. no email address field

**harrywood** · 2009-08-26, 02:13 PM

Using a SOAP get_entries call I can get the following fields from the 'emails' module (I've included example values returned)

Why is there no field for email address? How do I (using SOAP) get the email address an email came from? Or do I have to query the mail system somehow? message_id seems to have part of the value I want, but it is garbled.

Code:

assigned_user_name = harry
team_name = Triage
modified_by_name = harry
created_by_name = admin
id = 2ddcf0bc-d1c4-a74c-3c03-4a949ffc939c
date_entered = 2009-08-26 02:37:45
date_modified = 2009-08-26 13:13:19
assigned_user_id = de77be0e-eccd-a7ba-b505-49915b67d2f9
modified_user_id = de77be0e-eccd-a7ba-b505-49915b67d2f9
created_by = 1
team_id = 29821d92-e11a-4185-94f0-499d82075e76
deleted = 0
from_addr_name = 
reply_to_addr = 
to_addrs_names = 
cc_addrs_names = 
bcc_addrs_names = 
raw_source = 
description_html = 
description = 
date_sent = 2009-08-26 01:55:00
message_id = &lt;C3085584A64E19428AAB2726BDADF0E601C56510@mail.alcatek.c.t&gt;c0bed37d-5a6c-10e6-4004-49493abfb3ed
name = RE: [CASE:6836] question about OpenStreetMap
type = Inbound
status = Read
flagged = 0
reply_to_status = 0
intent = createcase
mailbox_id = c0bed37d-5a6c-10e6-4004-49493abfb3ed
parent_type = Cases
parent_id = 1d60256d-53c3-6fd1-d396-4a7a7f42d2a8

**harrywood** · 2009-08-27, 10:14 AM

OK it turns out "from_addr_name" should have the email address in it, but for some reason it chooses to blank values when doing a "get_entry_list" SOAP request. Meanwhile "get_entry" SOAP request returns values for that field and also for all the other fields which were showing up blank before.

Looks like I'll have to request email records individually, which is rather sub-optimal.

**harrywood** · 2009-09-01, 11:55 AM

Actually from_addr_name isn't strictly the field I'm wanting. It has the email address in it (most of the time) but also the name. So it's a string looking something like "Bob Smith <bob.smith@gmail.com>" I've written logic to parse out the email address in <brackets>, because this is the bit I really want. That all works fine except...

...there's still maybe 20% of emails where this from_addr_name is coming through blank. I guess this is because in some emails, internally within the email itself, it didn't include this from address "name". But I dont actually want the from "name". I just want the sending email address.

Sugar has this information! In sugar I can view one of these emails where it is coming through blank, and I can see the sender address. So I'm back to my original question. How do I access a from adress in a SOAP request? or do I have to access the mail system somehow?