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Thread: New status of a call acting like "held"

  1. #1
    pt Guest

    Default New status of a call acting like "held"


    I have created a new call status "Client not interested" (by default a call can be "planned", "held" or "not held") and I would like this status to act like "held", it means disappearing from the calendar and not appearing in "red" like the call had not been held.

    Thanks in advance for your support.


  2. #2
    davidboris's Avatar
    davidboris is offline Sugar Community Member
    Join Date
    May 2010

    Default Re: New status of a call acting like "held"


    Do you want "Client not interested" and "Held" both together?

    I would suggest that you create another dropdown, having values like "Client not interested", "Client was not available", etc. and keep Statuses as they are. Because there will be many customizations to make other options to work like "Held".
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