Access to Case / Bug Tracker for customers

[orangewhirl]

Hi!

I'd like to use cases and bug tracker to manage my support requests. I have got 3 questions:
- What do I have to do, so that my customers can create and edit cases and/or bug requests?
- How can I limit the access to the 2 modules?
- Is it possible to automatically post mails to support-webdesign@domain.tld as a bug request?

Thanks
Christopher

[andopes]

Hi!

I'd like to use cases and bug tracker to manage my support requests. I have got 3 questions:
- What do I have to do, so that my customers can create and edit cases and/or bug requests?
- How can I limit the access to the 2 modules?
- Is it possible to automatically post mails to support-webdesign@domain.tld as a bug request?

Thanks
Christopher

Hi Christopher

Regarding your questions:

- What do I have to do, so that my customers can create and edit cases and/or bug requests?
There are two options:
1. Use a portal to provide access to modules Cases and Bugs to your customers. VeryThinClient is a good portal and it was the "Project of the Month" in August.
2. Create a role "Customers" which enable access only to these two modules

- How can I limit the access to the 2 modules?
Already answered

- Is it possible to automatically post mails to support-webdesign@domain.tld as a bug request?
Definitely

Let me know if you need additional help

Best regards

[orangewhirl]

Concerning VeryThinClient:This seems to be a portal for mobile phones And it seems not to support cases and bug tracker

How can emails to certain adresses be automatically inserted as bug request?

Thanks.