Accessing the Documents Error

[Respecte]

While attempting to access an attached document from the Documents tab, I get an error, "Invalid File Reference" Any help will be appreciated, Sugar 4.5

[Respecte]

Is anyone here that knows how to resolve this issue, please help. I cannot access any documents that I have uploaded into the Documents menu/tab/folder

[andydreisch]

Hi Respecte, details please.

** Is there a pattern to the files in error? Same extension?
** Do all files cause an error?
** Does error occur to all users of the system
** Does this occur with all browsers?

Even a picture may help. Details please.

Thanks,

Andy

[Respecte]

Hi Andydreisch,

** Is there a pattern to the files in error? Same extension?
No it happens to pdf, doc etc
** Do all files cause an error?
Yes
** Does error occur to all users of the system
I have 2 users testing now, and yes even to the admin.
** Does this occur with all browsers?
It happens with Firefox and IE
>>Even a picture may help. Details please.
Please see attachment.

Thanks for all the help.

[andydreisch]

Hi Respecte, I've asked the Dev-ers to look into this.

I could not find any bugs regarding this problem.

Created a new bug to track.

Andy

[simple]

Hi Respecte

What is upload_max_filesize set to in php.ini? I think another user had the same problem (but only with some documents). After he increased the upload_max_filesize it worked.

Is upload_dir set in <sugarroot>/config.php?

[Respecte]

Hi Respecte

What is upload_max_filesize set to in php.ini? I think another user had the same problem (but only with some documents). After he increased the upload_max_filesize it worked.

Is upload_dir set in <sugarroot>/config.php?

Hi Pascal,

I increased the max size to 100MB from 40mb, even though the two file sizes are less than 1mb. I was looking at the upload_dir, and here is the setting in config.php in /sugarcm/ dir,

'upload_dir' => 'cache/upload/',

In inspecting the dir, the files in question were not uploaded there. I tried again, and recieved this error;

ERROR: can't move_uploaded_file to cache/upload/22843e70-06ec-8c3c-8753-4561d2573bd4. You should try making the directory writable by the webserver

Question, 1. where is the destination of the files? 2. And how do you make the dir writable in Windows? This is the admin uploading the file.


Any help will be appreciated.

[simple]

Hi

Question, 1. where is the destination of the files?

The files shoud be uploaded (moved after upload) to the cache/upload dir.

2. And how do you make the dir writable in Windows? This is the admin uploading the file.

Actually I have no idea what to do on Windows to make a dir writable by the webserver. What are the settings? Has "everybody" write access to the dir cache/upload?

[Respecte]

Hi

The files shoud be uploaded (moved after upload) to the cache/upload dir.


Actually I have no idea what to do on Windows to make a dir writable by the webserver. What are the settings? Has "everybody" write access to the dir cache/upload?

Hi Pascal,

That is why I am befuddled. I am the admin on my box, uploading the files, and that error occurs. There is probably a switch to mimic *unix' chmod. Is there a placebo for apache here?

Regards,

[kpit]

Simple,

The Wiki has a document on permissions for IIS here. There is one additional note about windows permissions. A deny will override permit so make sure that the default deny permisson for writing is unchecked.