Accounts Import Failure

[howardjacobson]

I am trying to import a .csv file generated from Salesforce. I select the .csv file, do the mapping and proceed to the final step. I get a screen that tells me that the import has begun, giving the time, but nothing more happens. SugarCRM seems to be stuck at this point.

Any idea what the problem might be?

Thanks.

[wjohnson]

How many records are you importing? We had to break our original import up over a few files or else it would exceed the php timeout limit. Also make sure that the file size is less than your php upload limit. You can find both of those in your php.ini file if you are on windows.

[ledg]

I had the same problem.

I broke my csv file in to chunks of 100 records (which was a pain with as I ended up importing 8 files) however it worked fine.

[tdp]

When we brought in a .cvs file with about 3000 contacts, I needed to bump up the memory_limit in php.ini to 300M and that allowed it to go in one shot. Of course this does mean you need access to php.ini, which not everyone has, but I thought that was a lot easier than breaking the .cvs into a bunch of smaller files.