I am new to the SUGAR CRM and I love it. I am trying to find the method to archive BUGS after they have been resolved. If anyone is aware of the procedure, I would very grateful for a response.
I am new to the SUGAR CRM and I love it. I am trying to find the method to archive BUGS after they have been resolved. If anyone is aware of the procedure, I would very grateful for a response.
What do you mean by 'archiving'? You could just set the status to 'closed' and then use a saved search to show you only non-closed cases. You could also set up a new user, a fake user, and assign all closed cases to that user.
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