Hi

I want to set up some user accounts so that they have access to one group account only.

e.g. set up accounts for users in the support team, so that they only see the support group inbox.

At the moment, all users can see all the group inboxes.

Any ideas about how to do this??

Also - I would really like to track the thread of a conversation with a customer. So if I reply to a support query from the suport inbox, any further incoming messages in that thread will automatically be marked for me, alongside an easy to follow history.

Anyone have any ideas about this?