Back ups

[glipoth]

I have the in demand (sugar hosted) professional edition. Sugar on demand does backs periodically. Can I do backs ups as well on a more regular basis?

[salesagility]

goto admin>backup

[glipoth]

i was led to believe that this doesn't work if it s an on demand install - that is hosted at sugar crm..

[susiewilliams]

SugarCRM does nightly backups of On-Demand instances, and you can request to have a copy of a backup by submitting a support case. Please contact your customer advocate for further details.

[glipoth]

Hey Susie

Thanks for the reply. How many backups do they keep (I.E. - 1 WEEK?) Furthermore, what is the procedure for restoring the data should something bad happen?

Thanks

Greg

[susiewilliams]

Hi Greg,

Backups are kept for a month. I don't know the exact procedure for restoring them, but your customer advocate can help get your questions answered. In general, you'd work with our customer support team to get the data restored, and they in turn would work with our internal teams to actually do the restore.

[cjsharma]

Greg -

If you tell me the name of your company, I will have your Customer Advocate reach out to you on Monday and walk you through the full process of Sugar Back ups.

Christine Sharma
Manager, Customer Advocacy

SUGARCRM Inc.
Direct Email: csharma@sugarcrm.com Group mail:CAGROUP@sugarcrm.com
Direct: +1.408.792.6923 Customer Advocate Group +1 408.792.6872 | Fax: +1.408.877.1802
Home: http://www.sugarcrm.com/

[glipoth]

Well Chis, I will respectfully point out that 3-4 weeks ago a tech support guy promised a call from my CA, and to date, no call. I am not impressed. Seems to me that your sales team was able to call and call before purchase, but now that you have my money...

Forgive me if I am wrong, but is the sum of my experience to date.

[cjsharma]

My sincere apologies for that. We strive to reach out much sooner and much more consistently than that. If you provide me the name of your company, I will personally respond to you to make sure you have all of the information you require.

Christine

[glipoth]

Hey Chis

Thank you for your sincere apologies - accepted.

Moving forward, I would love to hear from my CA sometime early in the week. I have a list of questions to ask.

I have also booked a flight to Toronto for June 22 and will attend the Sugar Acceleration there - I suspect this will help me immensely.

I look forward to speaking with you or my designated CA early the week of May 17th.

Cheers!