Bounce Handling... yet another thread

[tardich]

Hi,

I just sent my really first Compaign with SugarCRM 5.5.0 (the IMAP server is a CyrusImap server), and I can see, in the INBOX folder of the sending user, that some bounces were created. But I can't see them anywhere in SugarCRM. In the Campaign Status Window, I can see how messages were sent, how many recipients opened the email, but nothing regarding bounces.

In the schedulers, I can see that the Check Inbound Mailboxes run at every minute. I can see that the Run Nightly Process Bounced Campaign Emails ran last night, from 2 to 6, as configured. Most bounces were created before 1, so they were already present when the schedule ran.

Where do I need to look in order to make this working? I checked in the threads regarding bounces, but most of them were for previous releases, or directed me to the documentation, which I think I followed carefully.

Thanks,

Christian...

[salesagility]

Look in Campaigns>Campaign Name>View Status>bounced email subpanels

[roblaus]

Yet another confirmation: Bounces are not processed because they never end up where they are supposed to end up.
You define a bounce handling INBOX but your sending server uses whatever has been set up as the system account. And that's exactly where bounces return to, irrespective of the return path that actually points to the bounce handling inbox. Now let's assume the bounce handling routine works (what I am not so sure of) and shifts returning mails to the mentioned subpanel/list under campaigns - it won't work because there is nothing to process because the bounce handling inbox stays empty.

[tardich]

Nope, it's not there. The subpanel is empty, despite the fact that bounced emails are available in the INBOX.

Christian...

[tardich]

Yet another confirmation: Bounces are not processed because they never end up where they are supposed to end up.
You define a bounce handling INBOX but your sending server uses whatever has been set up as the system account. And that's exactly where bounces return to, irrespective of the return path that actually points to the bounce handling inbox. Now let's assume the bounce handling routine works (what I am not so sure of) and shifts returning mails to the mentioned subpanel/list under campaigns - it won't work because there is nothing to process because the bounce handling inbox stays empty.

Let me ask you a question, then. Let's say the campaign is sent by user "support" (and this is the user configured for bounces). But the Reply-To in configured to be "info" (as I want users to answer to this mailbox). Actually, bounces are dropped into support user. Is there anything wrong in my config?

Christian...

[tardich]

Nope, it's not there. The subpanel is empty, despite the fact that bounced emails are available in the INBOX.

Oh! I see.... The Reply-To: field is not set at all... This is bad, as I wasn't checking for replies into the From: account...

Christian...

[roblaus]

I'll show you an example and you'll see why it CANNOT work, no matter what you do (I'm using 551 but this version is better - or so they say...)

The picture shows my settings that I used for the campaign.
Here is the header of a mail that reached its destination, comments are in square brackets, @ has been replaced by <at>

Return-Path: <info<at>iscongroup.net> [This comes from the SYSTEM SMTP account although it shouldn't]
Received: from XXXX [deleted by me]
by mx.google.com with ESMTPS id 14sm3012447bwz.1.2010.02.16.00.08.04
(version=TLSv1/SSLv3 cipher=RC4-MD5);
Tue, 16 Feb 2010 00:08:04 -0800 (PST)
Date: Tue, 16 Feb 2010 08:08:04 +0000
Return-Path: test<at>iscongroup.net [This comes from my bounce handling settings but is ignored and/or lost as you will see]
To: target21 <target21<at>iscon.at> [recipient - ok]
From: Kampagne-V <info<at>iscongroup.net> [again wrong...]
Reply-to: Kampagne-A <antwort<at>iscongroup.net> [correct as by my settings]

--------------------------
Now a bounced mail which I received to info<at>iscongroup.net

Delivered-To: info<at>iscongroup.net [coming as it seems from the return path 1 which is wrong]
Received: by 10.223.112.16 with SMTP id u16cs190450fap;
Tue, 16 Feb 2010 00:29:08 -0800 (PST)
Received: by 10.103.79.28 with SMTP id g28mr4585886mul.67.1266308948371;
Tue, 16 Feb 2010 00:29:08 -0800 (PST)
MIME-Version: 1.0
Return-Path: <> [empty? and why is it here a second time]
Received: by 10.103.79.28 with SMTP id g28mr6299632mul.67; Tue, 16 Feb 2010
00:29:08 -0800 (PST)
From: Mail Delivery Subsystem <mailer-daemon@googlemail.com>
To: info<at>iscongroup.net [same here]
X-Failed-Recipients: jkjijkjj@kljkjkxxxjkj.com [bounced address]

So it's clear that it can't work, basically everything is wrong. It might well be that some information is added by the SMTP provider but this is gmail - so at least for the big ones it should work.

[dch]

Hi

I am having the exact same problem.. Although the emails bounce back as they should into the Inbox. Nothing is recorded in the Status panel.

Despite the email account clearly working ok. Sugar cannot authenticate the settings..

Can anyone shed some light on this?

Dan

[tdwiadmin]

Having same issue. account sends fine (gmail) and is the return for bounces. However the bounces are not showing up with the campaign in Sugar but are present in the email client.
Any responses or explanation for this behavior.

[nxt_jvd]

You can hard-code the Return-Path by editing modules/EmailMan/EmailMan.php.

Search for the lines:
$mail->From = $this->mailbox_from_addr;
$mail->FromName = $this->current_emailmarketing->from_name;

Add below:
$mail->Sender = "bounces@domain.ext";

The more elegant way is (of course) adding an input field to the bounce configuration page where you can enter your bounce address.