Bug Tracker module - any development?

[Antti Kurenniemi]

Hi all,


hope this is the right place to ask. We have an old (4.5) sugarCRM installation. We're using the bug tracker a lot, it seems to fit well in our model to have customers and cases in the same system as bugs and such. However, our old version is not quite comparable to a "real" bug tracker, so I was trying to find out if there is any new functionality in the new versions of SugarCRM?

I tried to find it from the website but didn't find much. I'm mainly looking for stuff like better attachments handling (there's almost always a report, screenshot or some sample files included in a bug report) and more automatic log / history data, like who modified the report and when.

I would appreciate any information, including pointers to proper places I may not have found (i.e. RTFM <g>).


With regards,
Antti Kurenniemi

[Angel]

Little has changed in both Bug Tracker and Cases since the 4.x series. The only thing I can think of is the adoption of the multiple teams concept found in all other modules in current versions of Sugar.

As a side note, I wouldn't expect to see any changes within the foreseeable future, unless you can make an argument for how such changes would augment integration with social media.

[jmertic]

What kinds of things would you like to see added to the Bug Tracker and Cases? Right now it is very simple, but I know we have internally customized ours with many different integrations and add-ons to make it more useful for our devs.

[Antti Kurenniemi]

Thank you for the information. We're using SugarCRM and the bug tracker in our development; it's nice to have the contacts, cases and accounts there to find everything from one place, but we're also missing some functionality from "real" bug tracking systems, such as source control integration, easier attachment handling, automatic work log (who changed what and when), workflow (who is working on it, what's the current status / phase) and such.

I'm not at all familiar with SugarCRM in general so I don't know what kind of plugins or add-ons are available, I think I will have to do some searching there.

Thanks again!

[jmertic]

For a worklog field, you can see the field we've built to do this ( replacing the 'Description' field ) at https://github.com/sugarcrm/SugarFieldWorkLog.

We've also added some custom fields in our bug tracker to track things a bit more efficently, and have an integration with GitHub. Perhaps I can get our internal apps team to showcase what they've done here to improve the workflow.