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Thread: Call Center

  1. #1
    mzainal is offline Junior Member
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    Dec 2011
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    Default Call Center

    Hi,

    Does sugarCRM capable to make a call (call center)? Does it have a plugins to do that?

    Thanks.

  2. #2
    Angel's Avatar
    Angel is online now Sugar Community Member
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    Default Re: Call Center

    VoiceRD provides integration with Asterisk. Take a look at the project page for further info:

    SugarForge: Asterisk VoiceRD Integration: Project Info
    Regards,

    Angel Magaña
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  3. #3
    mzainal is offline Junior Member
    Join Date
    Dec 2011
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    7

    Default Re: Call Center

    Yeah, already try. But no popup when make outbound call. Any idea why?

  4. #4
    mzainal is offline Junior Member
    Join Date
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    Default Re: Call Center

    I found this:
    SugarForge: The Smart Call Center: Project Info

    I install sugarcrm version 6.1.7 but when i want to install The Smart Call Center, it show not supported version. But from project info said support sugar version 6.0, 6.1 and 6.2. Am i make mistake? Can anyone point where is version 6.1?

  5. #5
    Angel's Avatar
    Angel is online now Sugar Community Member
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    Default Re: Call Center

    You should contact the VoiceRD folks directly with your additional questions. They would be the best source for assistance on that product.
    Regards,

    Angel Magaña
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

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