Call center questions

[sc2sick]

I am new to this community and the CRM packages in general.

I am looking at implementing this from a call center point of view but have a few questions that I have been lost in finding answers to.

I tried setting up a few sample accounts and building a campaign on those but am quite confused.

I always considered a campaign something where:

1. Account comes up.
2. Take action whether calling it or making sure money came in or other action takes place
3. Make a notation on the account
4. Press a button and it moves onto the next account

Sugar didn't function this way for me.. is there something I am missing or is it not built to function as I "understand" it?

What if I wanted to handle it from an asset management/billing point of view?
Is there a way to add a balance to an account for a product/service?
What about for multiple products/services?

or does Sugar not handle billing functions in any way?

I tried looking through the wiki and searching and google but just got frustrated and lost.

[kinshibuya]

Hi.
For me sugar campaigns work in marketing bases: mass email, events, creation of new prospects in general. To work with the possibility of sales we work with the opportunities module. For billing we created a custom module.