can SugarCRM do.....?

[osxmatt]

I have some questions about SugarCRM. I am using the opensource version, and see that version 4.0 will be out soon.
I want to use it in my business, but I see that SugarCRM might be missing some features (or I can't find them).

I am in the real estate business, and want to keep track of contacts who referr business (brokers, lawyers, etc), and also homes (I bought a list of homes in the area).
- I want to be able to "manage my contacts of brokers", and contact them every so often. I want to be able to pull a report (or query) with those who I have to contact because they have no sent me business (or export a list of those that do so that I can send a thank you). I need to know who needs to be contacted because I have not heard from them in a while (if they sent me business referals or did not).
- I want to load the database withe the data that I bought and be able to generate mail merges based on querys (age, zip, town, etc). I need to figure out what is the profile of the most profitable client from the dataset - aka who to market to again.

Thanks,
Matthew

[tkundhi]

Matthew,

Sugar should be able to do most of what you are decribing but will require you to configure and possible modify it to some degree. As far as extracting data you will need to write your own queries. If you don't have those capabilities then you should investigate the commercial version or working with a vendor that offers Sugar as a service.

There are others using Sugar in a real estate enviroment. Search the forums for real estate.

Sugar and its community were factors into our decision to use it for our company. We have been pleased with the experience.