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About LinkBacksI have a situation where there's the possibility of multiple cases are created for different accounts. Is there any way to link these duplicate cases or bugs to show multiple accounts are affected by the same case or bug?
Thanks,
Tony Stratton
Sugar Community Member
Can you Merge Cases and/or Bugs
I have a situation where there's the possibility of multiple cases are created for different accounts. Is there any way to link these duplicate cases or bugs to show multiple accounts are affected by the same case or bug?
Thanks,
Tony Stratton
Sugar Community Member
Re: Can you Merge Cases and/or Bugs
It is possible to merge cases from the cases ListView, but a given case can only be linked to a single account. The latter would present a problem for what you are trying to do.
Regards,
Angel Magaņa
Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
Blog: http://cheleguanaco.blogspot.com.
Twitter: @cheleguanaco.
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