case number

[viper007]

Hi,

Can any1 advice me where I can find the codes to the case number generator?
Thanks.

Regards

[ruchida]

Hi,

It's an auto_increment column.

[niche]

It's an auto_increment column.

Ruchida, could you explain an easy way to change this?
(hopefully not using any SQL command line speak!)

I've been wanting to change this since we handle relatively few support cases and right now were at case #3 which sounds a bit unprofessional.
Cases #1 and #2 were test cases!

Arigato gozaimasu...

[ruchida]

Hi,

I think the easiest and the safest way is to create a custom case number field for the Case module.