case tickts

[jtel]

I just started to play with surgarCRM CE 5.5.1 and was wondering when creating a case ticket how to get it to send a email to the customer that a support ticket was created. and then when a change was made on the ticket to send a email with that info.

Thakns

Jay

[robertbmirth]

In Pro an easy way to do this would be through the Workflow manager. However, as you're on CE, you're going to most likely have to work through this functionality with a logic hook: http://www.sugarcrm.com/crm/support/...r.html#9000547
If you're just starting out, this is probably going to be a little in depth for your first assignment, as you'll need to understand quite a bit about the bean architecture and the SugarPHPMailer class, but don't let that deter you .