Contact list not displayingg

[ptx]

from normal user when go to activities>schedule meeting>
there when I try to add account from pop up window no contact list will displayed (please see the attachment)

but from admin user all contact will display

appreciate your help ...

Thanks.

[salesagility]

In order to help we need the version of sugar, the operating system and versions of php, webserver and mysql

[ptx]

I instaledl sugaCRM using sugarcrm-os-5.0.0b-x86-disc1.iso which was on http://www.sugarcrm.com/crm/download/wizard.

[ptx]

SugarCRM version
$sugar_version = '5.0.0b';
$sugar_db_version = '5.0.0';
$sugar_flavor = 'CE';
$sugar_build = '3150';



mqsql version Server version: 5.0.24

PHP version
PHP 5.2.5 (cli) (built: Feb 14 2008 17:26:47)
Copyright (c) 1997-2007 The PHP Group
Zend Engine v2.2.0, Copyright (c) 1998-2007 Zend Technologies

[dtokeefe]

any 3rd party modules installed on your sugar system?
[4:30:47 PM] David O'Keefe: e.g. a teams kind of module?
[4:30:57 PM] mangala amarasekara: yes
[4:31:06 PM] David O'Keefe: i would guess that is the source of your problem
[4:31:43 PM] David O'Keefe: your users are probably restricted from accessing all the accounts
[4:31:50 PM] mangala amarasekara: but admin user can view contact list
[4:31:58 PM] David O'Keefe: due to the rules set up in the teams module and, possibly, Roles
[4:32:11 PM] David O'Keefe: admin overrides teams restrictions
change the rules in the teams module
[4:33:30 PM] David O'Keefe: start by removing all rules

[ptx]

Please be kind enough to tell me how to remove all rules.

here with i attache module i install on sugarCRM

[dtokeefe]

Hi.

For support, try contacting the developer of the Teams module you are using.

Note that I'm just guessing that the problem is with Teams. You have other modules installed which could be responsible or it could be something else entirely.

When did the problem start? What did you do the system just prior to the problem's appearance?

If it's a new system, can you start from scratch, installing then testing each module?

Best regards,

David

[ptx]

we notices the problem on day before yesterday

I did not do any thing on the production system, I have same clone on test environment.(both production and test systems are vmware ESX server 3.5 images)

yes, this is a fairly new system intact we gone live on 1st of Jan

I can do a rebuild from the scratch, also I dint want the any module to be installed. but there are about 50 to 60 contacts and 40 to 50 users records already in the system. How can I import those items in to new system.
Can I do a mysqldump and restore on new system. ?

[ptx]

please validate below process before I apply to production system

workaround was done on production identical Test server
1) I removed some of modules including team (Please see the attachment)
2) then I took mysqldump
3) restored it on fresh sugarCRM system

now I can see the contact list from any user account

Can I apply this procedure to production System

[verticaljump]

Contact the developer