Create task if inbound email does not have related contact

[lpensack]

I new to sugar but am looking to see if there is a way to create a task if an inbound email does not have an associated contact. We are using sugar professional on demand. Any suggestions? I played around with the workflows and was not able to figure it out and from what I can tell there is no way to add custom fields to the email module.

Thanks in advance!

[eitrix]

you will have to code this in non upgrade safe way if you want it to fire up immediately when an email is saved. Other solution can be to have a script check new mails every x minutes and create tasks for appropriate emails.

[osscube]

Hello,

You might try to use Inbound Email Settings. Create a inbound email account for creation of cases. So, whenever a new email would come into a designated email ID, it would create a case. And a task can be created for every new case using Workflows.

If you have any queries. Please let us know.

Thanks & Regards,