CRM Research - Need your help

[Virox]

Dear,

I am Thomas Vandeputte, last year student Business Administration, specialization 'Management and IT' at the University College of Ghent (Belgium). Like every student in his master year I have the task to do a research.

In my research I would like to find an answer to the question which factors play a role in the selection of a CRM-softwarepackage? CRM or Customer Relationship Management is a marketing and sales support system that helps maintaining customer relations and contacts.

By means of this I could use your collaboration, I am namely looking for persons who are involved with the selection of a existing or future CRM-softwarepackage. These persons could be salesperson, marketeer or informatician.
To make the research more efficient I have made an online enquiry. The enquiry will only take 10 to 15 minutes of your time and will be processed with total anonymity. I hope that I can count on your collaboration.

Hyperlink: www.thesistools.com/?qid=74824&ln=eng
( I hope my post won't be seen as spam by the moderators)

Thanks in advance
Thomas Vandeputte

[Virox]

Thank you for all those who have already filled in the survey.

But I still don't have enough people who use SugarCRM.
So if you have some time please fill in my survey.

Greetings
Thomas

[Virox]

Hello,

Sorry for bumping this thread but I'm still looking for some people who are willing to take my survey.
Specifically SugarCRM users.

Many thanks in advance
Thomas