Morning All,

I was wondering if some kind soul could shed a little light on this problem...

Basically we have a watched folder where emails which are to become cases are dragged and dropped, then next time around the scheduler kicks in and creates a case nice and neatly, however there are some default fields which i would really like to change...

Call Location: (currently returns phone)
Case Type (currently blank)
and a few more which I'm hoping once i resolve one will be a simple case of following my nose...

The other thing is are the fields 'dynamic' ie if they orgininate from a different folder, for instance if we had a folder called "Competitions" and one called "Technical" could the group its assigned to relfect such things??

Hope you all have a happy holiday period

Richard