Document Upload problem

[guptajee]

OK Guys, What am I missing here.


I login to Sugar, and I upload a document. And then no Document shows up? I click on view document and there is no document. What to do?


Thank you in advance

[kbrill]

Does the listing show up but you can't see view the document or does nothing show up?

What kind of document?

What versions (SugarCRM and Browser)?

[guptajee]

The listing shows up, it says downlload file and there is no file listed

Infact there is a view icon in the listing but it gives error 404 when i try to open it


BTW thanx a lot for your help in the earlier matter!

===


As matter of fact,it is the sugar user admin pdf guide , if you wanna try it out

[kbrill]

1. What is in your cache/upload directory and what are it's permissions?
2. no prob on the earlier thing whatever it was

[guptajee]

The upload directory contains index.html which says this directory must be writable by the webserver user.


Attached is the jpeg of my permissions window for the upload dir

[kbrill]

Wow, someday I gotta learn windows. No idea if those permissions are OK. The fact that there is not a file in the upload directory leads me to believe that you have a permission problem somewhere.

Do you have logging set up? If so look there for an error message about the upload. If not edit your log4php.properties file in the root SugarCRM directory and change it to this

log4php.appender.A2=LoggerAppenderRollingFile
log4php.appender.A2.MaxFileSize=10MB
log4php.appender.A2.MaxBackupIndex=5
log4php.appender.A2.layout=LoggerLayoutTTCC
log4php.appender.A2.layout.ContextPrinting="true"
log4php.appender.A2.layout.DateFormat="%c"
log4php.appender.A2.File=./sugarcrm.log

//log4php.rootLogger=fatal, A2
//log4php.rootLogger=error, A2
//log4php.rootLogger=info, A2
log4php.rootLogger=debug, A2

REMEMBER to change it back later or your log will be HUGE

[guptajee]

Well, I will need to read more or get further explanation on how to do that from you . I m not a programmer OK another interesting thing is that when i upload a smaller file,say 200 kb,I can see it just fine, and it shows up in the upload directory. Could it be that there is some kinda file size limit going on?

[kbrill]

Well, I will need to read more or get further explanation on how to do that from you . I m not a programmer OK another interesting thing is that when i upload a smaller file,say 200 kb,I can see it just fine, and it shows up in the upload directory. Could it be that there is some kinda file size limit going on?

just edit it, it's just a text file.

OK yes, in the php.ini file there is a upload size setting, How big is the PDF file?

[guptajee]

I changed the upload file limit in the php file to 10mb and now this is what I get


Fatal error: Maximum execution time of 30 seconds exceeded in C:\Program Files\SugarCRM\oss\httpd\htdocs\SugarCRM\index.php on line 30


Now i searched this file and i could not figure out what option to change


Thanks

[kbrill]

did you reboot?

you can also change the timeout in php.ini

how big is the PDF?