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Thread: Documents not showing in 4.5.1

  1. #1
    glennfish is offline Junior Member
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    Default Documents not showing in 4.5.1

    I'm implementing Sugar 4.5.1 on the ipage.com hosting platform.

    I have just about everything working, except when I upload notes or documents, they do not appear in the document list, but they do appear in the /cash/upload directory. I've checked permissions in that directory and they're good.

    I'm only about 72 hours into my learning curve here.

    Can anyone explain how I can NOT see uploaded notes & documents/ They don't show in the "documents" tab, don't show in search, and in the account notes, they don't show their either, but they are in their appointed directory.

    Help

    Glenn

  2. #2
    salesagility's Avatar
    salesagility is offline Sugar Community Member
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    Default Re: Documents not showing in 4.5.1

    Are you migrating a sugarcrm instance to a new host or installing a new instance?

  3. #3
    kuske's Avatar
    kuske is offline Sugar Community Member
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    Default Re: Documents not showing in 4.5.1

    Can you explain exactly the way you loaded them up?
    Which menues did you use?
    Harald Kuske
    Pre-Sales Engineer Central Europe

    SUGARCRM Deutschland GmbH
    Erika-Mann-Str. 53, 80636 Munich, Germany
    Email: hkuske@sugarcrm.com
    Home: http://www.sugarcrm.com


  4. #4
    glennfish is offline Junior Member
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    Default Re: Documents not showing in 4.5.1

    I've uploaded documents in the Create Document section, and attached them to cases and others.

    I can find the documents where they belong but no documents display in the document list or the attachments.

    Ipage is running PHP 5.2.3

  5. #5
    kuske's Avatar
    kuske is offline Sugar Community Member
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    Default Re: Documents not showing in 4.5.1

    Hmmm, documents cannot been attached to other objects, only notes can.
    The problem is, that SugarCRM has no Notes TAB.
    You can create a Notes TAB if you write a file to
    /custom/Extension/application/Ext/Include/myNotesTAB.php
    (myNotesTAB.php can be any php-filename):

    PHP Code:
    <?php 
    $beanList
    ['Notes'] = 'Note';
    $beanFiles['Note'] = 'modules/Notes/Note.php';
    $moduleList[] = 'Notes';
    ?>
    After admin - repair - qucik repair there should be a Notes TAB...
    Harald Kuske
    Pre-Sales Engineer Central Europe

    SUGARCRM Deutschland GmbH
    Erika-Mann-Str. 53, 80636 Munich, Germany
    Email: hkuske@sugarcrm.com
    Home: http://www.sugarcrm.com


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