Does SugarCRM have an automated test suite?

[czei]

We've only been customers a couple of months, but each patch we've seen seems to be include more than one regression, or a new bug that wasn't present in the old release relating to the same functionality.

Now, in my company, when a customer reports a bug a test case is created to recreate the bug, and that is added to an automated test suite. The fix isn't released into the source code until the programmer can show that the test case is passing.

The next time it comes for an official release, the test suite automatically protects against that customer bug showing up again.

Based on what I've seen of SugarCRM, not only do they not create test cases for customer-report bugs, they don't appear to have test cases for even basic functionality. How else do you explain that basic things like replying to an email don't work release after release?

Michael Czeiszperger
Web Performance, Inc.

[czei]

From the lack of a response I gather that SugarCRM does not have a test suite, and thus has no method of knowing exactly what works and what doesn't. That would explain why every release has been buggier than the last, to the point that almost nothing is currently functional.

The one thing that SugarCRM does seem to be good at is marketing, but I would much rather have a product that actually works advertised.

We purchased the Professional version, feeling confident that since it was based on "open source" that the product would actually work. Unfortunately, as tech. support had to admit that feature after feature didn't actually work, we are left with something that is nonfunctional, and several thousand dollars poorer.

This week, after spending a solid four months trying to make SugarCRM work as advertised, we officially give up, and have deleted all records from the On Demand system.

Michael Czeiszperger
General Manager
Web Performance, Inc.