E-mail is most used communication in our business. We use Google Apps.
What are the alternatives for DolceGMail (limitations: works only with Firefox, vulnarable for Google changes)? Is it possible to make something similar as what Salesforce.com offer?
Inbound with Salesforce.com:
Anytime you send an email to a lead or a contact that you want automatically recorded in Salesforce CRM, BCC (Blind Carbon Copy) your specific Email-to-Salesforce-Address (emailtosalesforce@2q3412412bla41bla234dklujijifsd weriou.in.salesforce.com)
Outbound with Salesforce.com:
Also via BCC. With a custom made filter in Google Apps, you can label these e-mails correctly. (So that they do not come all into the ' inbox'. )