Email Notification Help

[npolite]

Hello,

I'm trying to setup an email alert notification when a customer portal user creates a new ticket. I have setup a workflow definition as follows:

Target Module: Cases
Execution Occurs: When record saved
Applies to: New and Existing Records
Processing Order: Alerts then Actions

Conditions:When the target module changes

Alert:Send Alert using a Normal Message

And the alert is supposed to be sent to "A specified user Administrator" which has the email address of a group distribution list.

When I try to create a new case ticket in the customer portal I am not getting the email.

Do I have the workflow definition setup correctly?

Thanks in Advance,
Nick

[mavenwire]

Can anyone help out?

[rustyw007]

My workflow is set up like this:

Name: custserv_newCase
Execution Occurs: When record saved
Target Module: Cases
Applies to: New Records Only
Processing Order: Alerts then Actions

CONDITION
When a field in the target module changes to or from a specified value
Specify new " Status: " Equals New

ALERT
A user associated with the target module

in my case the alert goes only to the sugar user associated with that case (account) - but this works for us.

--Rusty

[Markku]

May I ask what is the Sugar version you're using? If you're running Sugar 5.0x then I could try to duplicate your issue as well.

[npolite]

I just found and fixed the issue today. I was running on an Eval license of Sugar Enterprise 5.0.0.e with my email setup as sendmail. When I changed it over to SMTP using localhost I started getting emails from the workflow. The odd part was when I tried to manually send an email out with sendmail and the email module that worked. I guess there may be a bug somewhere in the eval and the sendmail config.