Emails not appearing

[suityou01]

Hi,

I couldn't find an answer in the forums so decided to do a new post. I am running SugarCRM CE 5.0.0.b and am really happy with it. My one bit of confusion is around incoming emails. I check emails through the interface, it says downloading 5 new emails, but afterwards they do not appear in the list. Sometimes they do, but mostly don't.

I know inbound email does work and the account is configured correctly.

I plan to upgrade to 5.2.0.F and have built at VM of my installation to try this out first as this is recommended.

Anyone come across this "feature" that needlessly undermines an otherwise fantastic product?

Thanks in advance

Charlie

[avdhesh]

1-do below task
Email->settings-Mail Account->select account then press Save button.

this problem comes when we download all the emails in other Mail box like oulook. after downloading these mails , mails get deleted from server. when we download from sugar , here is need to save again settings , it may be a bug.

[suityou01]

1-do below task
Email->settings-Mail Account->select account then press Save button.

this problem comes when we download all the emails in other Mail box like oulook. after downloading these mails , mails get deleted from server. when we download from sugar , here is need to save again settings , it may be a bug.

Bizarre. It created me a duplicate mail box, which has received my new emails. I reckon this is a bug, and to be fair it may go after the upgrade. I will let you guys know.

Thanks for the advice, it got me out of a hole.