Evaluating SugarCRM

[dsquare]

I am evaluating SugarCRM OS. Looking for a flexible solution that handles both B2B and B2C sales as well as customer service.

Couple things jump out at me. Does the system have a group concept? I know they have group emails but can tasks be assigned to groups? I don't see anything like that. I guess a customize field could be created.

Any positives or draw backs would be appreciated.

[rliebscher]

hi,

i think, u can use roles to do, what u want.

And there is a additional team-module for the os-version, that u can install and build up teams. I think, u can assign task to teams then. (but i did not checked this) Maybe someone other can give detailed informations on that.

Greetings
Ronny

[stevec]

There is also a team module in the pro version which you can test online from the main sugarcrm site