Feature or footshot? Tracking links in Campaign Emails

**Gyro.Gearless** · 2009-10-28, 12:14 PM

Hi folks,

there is another questionable feature in the Campaigns module:

When sending an HTML formatted EMail, Sugar unconditonally appends an link for tracking views to the body of the message. In Outlook, this looks like

<http://borg07.abcona.int/sugar/index.php?entryPoint=image&identifier=1a0c3242-ffaa-6bcc-7eb0-4ae827a6ea39>

However, i consider this to be a very questionable feature, as the presence of such a link makes the Email perhaps considered SPAM by many filters; and at least it should be optional.

I tried removing the offending lines of code (this is at modules/EMailMan/EmailMan.php:707) which at least made some test email to NOT land in my Webmailers Junkfolder....

Your opinions welcome....

Cheers
Gyro

**AlexAv** · 2009-10-28, 12:22 PM

What version of SugarCRM do you use?

**AlexAv** · 2009-10-28, 12:32 PM

Different versions of SugarCRM have a little difference, but probably it not solve the problem.

Sugar 5.0

PHP Code:

 // cn: bug 11979 - adding single quote to comform with HTML email RFC

 
$mail->Body .= "<br><IMG HEIGHT='1' WIDTH='1' src='{$this->tracking_url}image.php?identifier={$this->target_tracker_key}'>";

Sugar 5.2

PHP Code:

 // cn: bug 11979 - adding single quote to comform with HTML email RFC

$mail->Body .= "<br><IMG HEIGHT='1' WIDTH='1' src='{$this->tracking_url}index.php?entryPoint=image&identifier={$this->target_tracker_key}'>";

**salesagility** · 2009-10-28, 12:51 PM

I can see your point and possibly you should suggest this in the features forum.

However, I have never sent an email campaign where I did not want to measure the results and taking out tracking would mean precisely that.