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Thread: Help! need to disable / delete users in 5.2

  1. #1
    cuban_cigar is offline Junior Member
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    Default Help! need to disable / delete users in 5.2

    AHHHHHH



    People could be using our crm data right now to do harm,



    But there is no way to stop them.


    There is no delete button, and no way to change the password through the gui.



    Why? How do we stop them?

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Help! need to disable / delete users in 5.2

    You can't delete users, but you can change their password by first disabling the system password feature under Admin > Password Management.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

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  3. #3
    cuban_cigar is offline Junior Member
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    Default Re: Help! need to disable / delete users in 5.2

    Ah, thank for the reply,


    but what to do after then, was there a step by step list such as


    1) go to page x

    2) click button y

    3) delete databse table z

    ?

  4. #4
    kuske's Avatar
    kuske is offline Sugar Community Member
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    Default Re: Help! need to disable / delete users in 5.2

    Just open a database client and enter the following sql statement for the user to lock (e.g. user_name='will'):

    update users set user_hash = null, status='Inactive' where user_name = 'will';
    Harald Kuske
    Pre-Sales Engineer Central Europe

    SUGARCRM Deutschland GmbH
    Erika-Mann-Str. 53, 80636 Munich, Germany
    Email: hkuske@sugarcrm.com
    Home: http://www.sugarcrm.com


  5. #5
    swibowo is offline Member
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    Default Re: Help! need to disable / delete users in 5.2

    You can go to Admin -> User Management -> Look-up for the User record.

    Then, on the EditView, you can reset the password to whatever you want it to be. OR, you can set the status of the User to be "Inactive".

    Please note that you may want to re-assign all the records assigned to that user account before disabling it.

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