How can I have sales and support department separate? User group?

[alek75]

Hi every one, I couldn't understand what is the main difference between Group User and portal user and what they exaclty do.

What I need to do,

I have for example 4 Employees 2 sales manager and 2 support managers

I've create this users:

User A email a@co.com
User B email b@co.com
User C email c@co.com
User D email d@co.com

User A and B are from sales dpt.
User C and D are from support dpt.

Every one has his personal email but I want also that Each user type can see the sales or support emails.

So I got sales@co.com and support@co.com emails

For privileges I’ve created Role Management and assigned each user to that role. But if I want for example that user A can see his personal email and ONLY sales emails what do I have to do?

I hope I've explained well my issue.

[alek75]

No help? :-(

[andopes]

Hi, Alek.

I believe you need the Teams module.
You can find it in SugarForge.

--
André Lopes
Lâmpada Global Services
Rua Bela Cintra, 299 conjunto. 51
São Paulo, SP 01415-000
tel1. 55 11 3237-3110
cel. 55 11 7636-5859
e-mail: info@lampadacrm.com.br

[alek75]

Hi André, tnx I've installed team 5 but I can't understand how it works. I've created a team, I've selected some users. But I cannot see team when I assigned a task, case,or other to the accounts.