How can recive mails by Sugar CRM & open a Ticket

[aqua2610]

How to recive emails to SugarCRM By default & Open a Ticket.
After opening a ticket a mail should be sent that there is open ticket.

Is this possible in sugar CRM
If yes how is it configured.

Thanks in advance.

[kbrill]

1. whats a 'ticket'? Maybe a Case?
2. would a ticket be opened for every email
3. still, it cant be done with just a simple configuration, it would require some code changes.