How to manage Junk in Monitored Inbound Mailbox ?

[kokwei]

Hi !

I'm new and exploring Sugar with a newly installed 4.2.0 - just managed to get the inbound mail working, and one question come to mind: I usually receive more than 70% junk in my sales@mycompany.com email account that I am thinking of monitoring. I'm currently using thunderbird email client and its doing a fine job filtering all the junk... how do you guys manage junk mails in Sugar ?

Thanks
-kokwei-

[labanjohnson]

First,

Don't give out the e-mail address on your website, use a form mailer instead.

Second, install spam catching software on your server. I use shared hosting so they have Spam Arrest which works very well. You can have it either automatically delete spam or you can change the subject, I put [SPAM] in the subject just in case of that occasional legitimate email that gets flagged as spam.

You might also want to disable "Catch-all" boxes since its easier for a spammer to send mail to KJGHKADGF@yourdomain.com than to have to find your actual address.

[rogersugarsugar]

We manage it *BEFORE* it gets to sugarcrm.

Our company's boss knows the guys at Mercmail, and we use their EVS Mail service. 100% effective, just like they claim.

The only issue is with sugarcrm, which doesn't honor the reply-to header - a minor inconvenience, at times, for EVS Mail.

[cemper]

First,

Don't give out the e-mail address on your website, use a form mailer instead.

Second, install spam catching software on your server. I use shared hosting so they have Spam Arrest which works very well. You can have it either automatically delete spam or you can change the subject, I put [SPAM] in the subject just in case of that occasional legitimate email that gets flagged as spam.

You might also want to disable "Catch-all" boxes since its easier for a spammer to send mail to KJGHKADGF@yourdomain.com than to have to find your actual address.

First, the html scraper scrape the email ANYWAY, so that doesnt help anything

Second - so when [spam] is in the subject of those 100s of emails daily coming to "support@mydomain.com",
how do I instruct Sugar to move in to a "spam folder"?

Third - having a separate mailbox for "support@mydomain.com" is crucial, else we'd get 1000+ going to the catchall email box and receive all those dictionary spam

So, still - how do we get rid of the spam in the single support email box?